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Sandton
lesetja machaba

lesetja machaba

Call centre customer service representative

Customer Service / Support

Sandton, City of Johannesburg Metropolitan Municipality

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About lesetja machaba:

I am a hardworking team player, goal driver and inspired by growth. In the year I have been in the call centre industry I believe I have acquired the necessary skill to deal with customers and find better sol that will keep the customer happy and also the company image and name in a respectable state with its customers.

Experience

 1. Compute sales prices, total purchases and receive and process cash or credit payment.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• 2. Describe merchandise and explain use, operaJon, and care of merchandise to customers.
• 3. Consult with customer to determine their wants or needs.
Call Centre Agent ( Floor Support) - Randburg
• 1. Answering inbound calls
• 2. Processing orders and payments for golf reservaJons. • 3. Handling customer complaints
• 4. Following up on customer calls
• 5. Making outbound calls
• 6. Upselling and cross-selling

Skills
Call Centre Agent
07 February 2022
• 7. Managing and updaJng customer databases
• 8. CollecJng and reporJng on customer feedback
DashBPO SA - Randburg
• Good communicaJon skills.
• Good Accuracy and aYenJon to details.
• Excellent problem analysis.
• Excellent judgement according to the situaruin.

Education

Matric (grade 2013
Matric
Grade 12
Oxford Combined College
2015- 2018
War On Leaks Learnership Programme Polokwane

 

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