LeeAnne Ntyengela

I am self – driven, self-reliant hard working person who works with great enthusiasm and dedication.
I undertake every task in a project with a specific aim ensuring its completion with confidence and vigour.
I am very fast learner and always willing and ready to help where I can .I work well with my Team and my team always thriving to be the best. I firmly believe in a collaborative approach with all role players. I am a team player I work well with others by motivating my team to do their best and be the best. I am a hard worker and always set individual goals that drive me to be the best. I have a fun and positive mind-set and attitude towards my daily tasks. My professional integrity and reputation is most important and drives my determination to succeed. I have learnt and gained a lot of experience in the call centre  industry. I have experience dealing with both international(UK) and domestic clients. I am highly knowledgeable when it comes to working with different individuals. I am very bubbly and a people’s person with a winning attitude, yet still willing to learn more and grow within the business. 
 

LIKEMINDS
July 2011 – September 2016
Inbound and Outbound Customer Service Champion

• Assisting customers with billing queries, additional lines to existing contracts and handling as well as resolving queries that are brought forward efficiently. Assisting Vodacom clients via inbound, outbound and chat service. Creating positive vibes and energy within the team.

CCI
January 2017 – September 2020
Customer Service Agent (International)

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution on every call that I take I handle efficiently making sure the customer query is resolved efficiently and on the first call. Making it easy for the customer. 

AEGIS
September 2020 – April 2022
American International Group Insurance

• Keeping records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage with my customers.

 WNS GLOBAL SERVICES 
August 2022 – Till Present 
British Gas Customer Service Consultant 

• Send invoices and account updates to clients. Keep an accurate record of client accounts and outstanding balances. Receive, sort, and track incoming payments. Validate debit accounts to ensure the credibility of payments. Issue receipts for received payments. Assisting customers that are in debt with their energy bills, collections of outstanding debt, billing and invoicing. 
 

Grade 12 Matric completed and passed at Hillview Senior Secondary School in the year 2005.