lebu maduna

I specialize in bridging people, processes, and performance. With a background in training and career development, I’ve transitioned into client success and people operations , helping organizations strengthen employee engagement and deliver exceptional client experiences. My certifications in cloud, cybersecurity, and data science sharpen my ability to understand technical teams, while my coaching and tutoring experience equips me to communicate clearly, build trust, and drive measurable outcomes. Whether supporting employees or clients, my focus is on creating sustainable relationships that lead to retention, growth, and satisfaction

I am a People Operations and Client Success Manager with a proven track record of driving engagement, retention, and growth across diverse industries. My experience spans benefits management, client relations, and team leadership, with roles at BenEngage, PathCare, Amazon, Sorbet Group, and The Village, where I streamlined operations, enhanced client satisfaction, and mentored teams to achieve measurable outcomes. I specialize in bridging people, processes, and performance—leveraging certifications in cybersecurity, vulnerability management, and HIPAA compliance to align technical understanding with empathetic communication. Alongside corporate leadership, I have facilitated community workshops on financial literacy, job readiness, and resilience, underscoring my commitment to empowerment and sustainable relationships that foster trust, loyalty, and long‑term growth.

•  
  • 🎓 University of South Africa (UNISA) – Earned a Bachelor’s degree in Life Sciences (2017–2023), providing a strong analytical and research foundation.
  • 📜 Professional Certifications – Added specialized credentials including Foundations of Cybersecurity (Coursera), Responsive Web Design (freeCodeCamp), Vulnerability Management, HIPAA Associate, and Introduction to Cybersecurity, enhancing your ability to bridge technical teams with people operations.