Lebohang Motaung

As an assistant manager at a bank, I have a strong background in financial services and a proven track record of managing teams and driving results. I am skilled at identifying opportunities to improve processes and increase efficiency, and I have a strong understanding of financial products and services.

I am experienced in building and maintaining relationships with customers, and I am committed to providing excellent service and support to ensure that their financial needs are met. I am also skilled at identifying and analyzing risk, and I have a strong understanding of compliance and regulatory requirements.

In my current role as an assistant manager, I have demonstrated my ability to effectively lead and motivate my team to achieve success. I have a strong attention to detail and am able to effectively manage multiple projects and priorities.

Overall, my combination of financial expertise, leadership skills, and customer service experience make me well-suited to excel as an assistant manager.

Assistant Branch Manager                                           01 October 2021 - To Date

Capitec Bank Limited.                                                                                                   

As an Assistant Branch Manager, my role has given me the opportunity to lead and motivate my team to achieve success. I have strong attention to detail and able to plan and coordinate task for the team.

·        Coaching, leading and supporting the team

·        Onboarding new employees

·        Driving branch operations and growth objectives in order to maximize profit

·        Ensuring an understanding and compliance of the bank’s processes and procedures.

·        General management of the branch.

Service Consultant                                                           06 May 2019 – 30 September 2021

Capitec Bank Limited                                                                                                            

As a Service Consultant my role involved providing good customer service and adhering to company principles of behaving like a CEO and being client centric.

• Opening global one bank accounts.

·        Answering customer service queries regarding Capitec bank products and services.

• Selling Capitec bank credit solution (Fixed term loans, Credit Card and Access facility).

·        Selling Capitec Bank insurance

Sales Representative                                                             26 October 2017 – 16 March 2019

Net 1 Group (Moneyline Financial Services)                                                                                                          

My role as a Sales Representative involved coordinating field sales, ensuring that clients are served well and all their queries are solved.

• Opening and maintaining EasyPay everywhere customer accounts by recording account information.
• Enrolling clients into the system using biometrics.
• Marketing and Selling EasyPay everywhere products.

·        Resolving product or service problems by clarifying the customer’s complaint.

Agile Banking Professional Programme (NQF Level 5)                        May 2021 to Date

Cornerstone Performance Solutions                                                                  

Human Resources Management (Diploma)                                2018 to 2022

University of South Africa                                                                                  

Core Banking and Financial Services NQF level 4                            May 2021 to May 2022

Cornerstone Performance Solutions

Application development and Networking (Diploma)                     2004 to 2006

Oval International Computer Education                                                                                                                                             

CERTIFICATES AND LICENSES

Class of Business (Long-term Insurance)                                           January 2023

Moonstone Business School of Excellence                                                                      

Introduction to insurance principles                                                November 2021

Santam

Regulatory Examination (RE1)                                                            March 2021

For Representative in all Categories

Moonstone Business School of Excellence                                                                                              

National Credit Act (NCA Card)                                                        February 2021

Moonstone Business School of Excellence 

Regulatory Examination (RE5)                                                            January 2019

For Representative in all Categories

Moonstone Business School of Excellence