Lebogang Mashego

I worked for a Discovery Insure Brokerage (from August 2021-March 2024) as a customer service representative i was responsible for providing exceptional service to customers through various communication channels, including phone, email, and chat. I answered questions, resolved issues, and addressed concerns in a professional and courteous manner, while also identifying opportunities to upsell and cross-sell products or services. 

In (2024 March the 18th I started working for merchants Comcast) I worked as a call centre agent where I was responsible for handling inbound calls and emails from customers regarding their bills, payments, and accounts.I provided clear and concise explanations of charges, resolve billing disputes, and process payments and refunds. I also investigate and resolve billing errors, answer queries on tariffs and pricing, and offer personalized solutions to customers. Additionally, I update customer accounts, maintain accurate records, and meet key performance indicators (KPIs) for customer satisfaction, first call resolution, and sales targets. 

I'm passionate about assisting others , when it comes to me people always matter, and I'd go above and beyond for a customer and I do all that In first call resolution work mode .

I worked for a Discovery Insure Brokerage (from August 2021-March 2024) as a customer service representative i was responsible for providing exceptional service to customers through various communication channels, including phone, email, and chat. I answered questions, resolved issues, and addressed concerns in a professional and courteous manner, while also identifying opportunities to upsell and cross-sell products or services. 

In (2024 March the 18th I started working for merchants Comcast) I worked as a call centre agent where I was responsible for handling inbound calls and emails from customers regarding their bills, payments, and accounts.I provided clear and concise explanations of charges, resolve billing disputes, and process payments and refunds. I also investigate and resolve billing errors, answer queries on tariffs and pricing, and offer personalized solutions to customers. Additionally, I update customer accounts, maintain accurate records, and meet key performance indicators (KPIs) for customer satisfaction, first call resolution, and sales targets. 

I'm passionate about assisting others , when it comes to me people always matter, and I'd go above and beyond for a customer and I do all that In first call resolution work mode .

I matriculated in 2014 .In 2016 I studied primary health ,in 2019 I sudied information technology : technical support, in 2021 I did my N4 in business management and Most recently I studied business administration NQF Level 4 and a call centre agent certificate.