Leandi Louw

I am a young hospitality enthusiast with a passion for front of house management. I have experience in the financial aspect of management in the industry as well as guest services. I am a quick learner and have excellent working knowledge of all MS Office packages. I have excellent knowledge of social media management and marketing as well as a mastery of Facebook, Instagram and TikTok business platforms. 

Kleine Constantia 5 Star Guest House – January 2022- 15 November 2022
Guest House Manager
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Financial statements for Guest House
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Social media posts and images
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Bookings online and in person
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Inspecting rooms and premises
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Manager of 7 staff members
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Staff schedules and time keeping
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Ensuring efficient communication with staff as well as clients
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Ordering amenities and grocery shopping
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POPI Act scanning and filing
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Diary keeping
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Assisting events manager with planning, preparation, and execution of events as well as communicating with clients regarding their ideas and executing the same.
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Working alongside the Tourism Grading Council of South Africa to maintain 5 star gradings.
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Attending HR training to ensure quality staff management
- FinFix Shared Services- October 2022- January 2024
Payments Administrator
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Payment recons of defaulted accounts
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Administrative duties including the sending and filing of default notices.
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Communication with clients regarding defaulted accounts
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Maintaining a client orientated focus and ensuring customer satisfaction
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Direct communication with management regarding payment arrangements and the termination of accounts
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Reaching key performance indicators and targets set by management team
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Staying up to date with NCR regulations and applying the knowledge obtained from training when communicating with clients and issuing documents.
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Drafting and issuing of invoices for outstanding fees
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Actioning and calculating incoming payments in order to distribute funds correctly (API’s)
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Collection of unpaid premiums and fees
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Attending courses and training in order to ensure quality performance.
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Delivering quality performance under high-demand, fast paced circumstances.

Currently studying Bachelor of Arts in Communication Sciences focusing on media and business management.