KimaP Mncube

focused hardworking  and able to multitask

Vodacom 2013 

Role and Responsibilities as prepaid customer care agent 

Assisting customers who had queries with their sim cards, customers who wanted to perform sim swap, as well as customers who wanted to block their phones after being stolen · Registering new sim cards ·

Assisting with loading customers airtime that had unclear digits Assisting customer with technical issues on their phones, provided them with the settings · Reset passwords that customers had created and forgotten on their phones · Assisting customers who were not able to check their airtime balances on their phones, to buy airtime and to load data bundles as well as loading airtime in advance Team building. 

Zultrans Courier :2017 to date

Role and Responsibilities as a Receptionist 

Determining visitor needs in a professional manner. 

Maintaining visitor registers 

Indexing of pods (proof of delivery) 

Directing visitors to correct person. 

Ensuring back up when absent from reception desk. 

Booking of collections 

Answering calls and routing them to the relevant person 

Making sure the reception counter and office is clean and tidy. 

Operating and maintaining office equipment (fax copy printer and 

Computers).

Promoted 2022

Role and Responsibilities as a CSD CLERK

Assisting with the administration related to the distribution and receiving of products and orders to our customers, stores and suppliers. Duties include -Directly communicating with customers, couriers, transporters and colleagues relating to the delivery/collection / receiving of orders out of and into the warehouse.

Internal administration processing on parcel perfect of sales orders to picking slips, waybills and manifests and ensuring all orders have been delivered to our customers or received into the warehouse.

Education