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Sandton
Khanyi Silenga

Khanyi Silenga

Call centre agent /case manager

Insurance

Sandton, City of Johannesburg Metropolitan Municipality

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About Khanyi Silenga:

I am a hard working person ,I thrive under pressure. I have customer service work experience in short-term insurance and MTN 112 emergency 

I am not afraid of any challenges within a work environment, I know how to deal with difficult clients as well as ensuring empathy and sympathy is being practiced especially assisting clients .

I am computer literate and I am eager to learn new things and contribute to the success of the your team .

Experience

Digicall Group SA :From December 2021 to May 2023

MTN 112 Emergency:Inbound call centre agent 

Respond to Inbound calls from individuals facing an emergency,demonstrated strong telephone etiquette, including active listening, clear verbal communication, paying attention to detail and acquired confidential information from clients .

Transferring clients to the relevant service providers (Ambulance, police and fire station ) .

Assisted in training new call centre agents

May 2023 :Digicall Assist HOC Case Manager /Home Insurance Claims 

Handling inbound calls ,following up on cases, ensuring if contact has been made by service providers updating clients on the progress of their claim.

Evaluating of issues and its relevance, logging all cases on the CRM system to validate the clients details and action their claim.

Until 8 March 2024

 

 

Education

Digicall Group SA 

I completed matric at Hoërskool Bekker in Magaliesburg  ,I do not hold any formal qualifications yet but I am currently pursuing my Law Degree with Unisa .

 

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