beBee background
Professionals
>
Soweto
Kgomotso Madumo

Kgomotso Madumo

Call centre Team leader

Customer Service / Support

Soweto, City of Johannesburg Metropolitan Municipality

Social

About Kgomotso Madumo:

I am a very straight forward person. I like helping people and if i were given a chance to be rich. I would make sure i help more people out there who are struggling. I am quiet and only talk when its neccessary. I have 10 years experience in a contact centre environment and i am a permanent team leader with a team of 14 consultants. I am good in excel, powerpoint, Emails and word. My goal is to grow more within the call centre environment because there are a lot of opportunities.

Experience

Coach agents and make sure the process is followed and adhered to.

Supporting consultants and train them. Complete timesheets and checking puntuality and absence. Assess calls and correct behavior. Share my findings with the team and client and suggest on what we can improve. Analys the root cause of issues and find solutions to solve a problem.

Education

Grade 12

I am currently doing a Future leader course.

I am a team leader and i worked 10 years for Merchants.

Professionals in the same Customer Service / Support sector as Kgomotso Madumo

Professionals from different sectors near Soweto, City of Johannesburg Metropolitan Municipality

Other users who are called Kgomotso

Jobs near Soweto, City of Johannesburg Metropolitan Municipality

  • Call Centre Team Leader

    2 weeks ago

    FlySafair City of Johannesburg, Gauteng

    The Team Leader will ensure systems are working efficiently delegate duties based on operational demands monitor productivity drive Agents to achieve daily targets update Agents on SLA terms SOPs policies monitor compliance coach support Agents to ensure delivery is in line with ...

  • Call Centre Team Leader

    1 week ago

    ADvTECH Johannesburg, Gauteng

    +Job Summary · Join Our Team at IIE Rosebank College. · The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, · Africa's leading private education provider. · +Measure Customer Satifaction Scores (CSAT) and track improvements. · Identify skills g ...

  • Call Centre Team Leader

    1 month ago

    Vodacom Johannesburg, Gauteng

    Create a positive working environment that motivates agents to perform at the required levels of service. · Monitor agent activities and call center queues, while escalating any system errors to the appropriate stakeholders. · ...

See jobs in Soweto, City of Johannesburg Metropolitan Municipality