beBee background
Professionals
>
Soweto
Kgomotso Madumo

Kgomotso Madumo

Call centre Team leader

Customer Service / Support

Soweto, City of Johannesburg Metropolitan Municipality

Social

About Kgomotso Madumo:

I am a very straight forward person. I like helping people and if i were given a chance to be rich. I would make sure i help more people out there who are struggling. I am quiet and only talk when its neccessary. I have 10 years experience in a contact centre environment and i am a permanent team leader with a team of 14 consultants. I am good in excel, powerpoint, Emails and word. My goal is to grow more within the call centre environment because there are a lot of opportunities.

Experience

Coach agents and make sure the process is followed and adhered to.

Supporting consultants and train them. Complete timesheets and checking puntuality and absence. Assess calls and correct behavior. Share my findings with the team and client and suggest on what we can improve. Analys the root cause of issues and find solutions to solve a problem.

Education

Grade 12

I am currently doing a Future leader course.

I am a team leader and i worked 10 years for Merchants.

Professionals in the same Customer Service / Support sector as Kgomotso Madumo

Professionals from different sectors near Soweto, City of Johannesburg Metropolitan Municipality

Other users who are called Kgomotso

Jobs near Soweto, City of Johannesburg Metropolitan Municipality

  • Call Centre Team Leader

    2 weeks ago

    FlySafair City of Johannesburg, Gauteng

    The Team Leader will ensure systems are working efficiently delegate duties based on operational demands monitor productivity drive Agents to achieve daily targets update Agents on SLA terms SOPs policies monitor compliance coach support Agents to ensure delivery is in line with ...

  • Growth Manager

    1 day ago

    FNB South Africa Johannesburg

    To assume full responsibility and accountability for the regional strategy and growth activities of the Channel. · To build sustainable key relationships across all channels, product houses and segments. · Hello Future Growth Manager, · Welcome to FNB, the home of the #changeable ...

  • Contact Centre/ Head of Contact Centre Sales Manager

    1 week ago

    Brendmo Recruitment Midrand, South Africa

    Join a dynamic and ambitious firm focused on making a huge impact on expatriate communities in terms of managing their insurable risks. · ...

See jobs in Soweto, City of Johannesburg Metropolitan Municipality