Kgahliso Tau

Dedicated and detail-oriented IT Technician with over 3 years of hands-on experience in providing technical support and troubleshooting for diverse hardware and software systems. Proven ability to diagnose and resolve technical issues promptly and efficiently. Adept at implementing and maintaining network infrastructure, ensuring optimal performance and security. Skilled in collaborating with end-users to identify and address IT concerns, delivering excellent customer service. Proficient in deploying and managing software updates and patches. Seeking a challenging IT technician role where my technical expertise and commitment to excellence can contribute to the overall efficiency of the organization.

IT Master - Configuration Technician (July 2022 – January 2024)

• Key Responsibilities:
  • Prepared computer applications, systems, and software for users.
  • Conducted fault finding and implemented solutions.
  • Installed, tested, and troubleshooted operating systems and software.
  • Onboarded client devices and repaired client laptops and computers.
  • Managed software licensing and performed upgrades on laptops and computers.
  • Proficient with the Microsoft Office suite.
  • Compiled IT policies and procedures.

Westkoppies Hospital – IT Support and Network Technician (August 2021 – June 2022)

• Key Responsibilities:
  • Supported hospital standards and processes with first-line end-user support.
  • Provided ICT service capability and cost expertise in acquisitions.
  • Created databases and followed up on unresolved reports.
  • Identified and resolved server hardware failures, including component replacement.
  • Deployed and managed virtual machines and handled data-bearing devices.
  • Managed third-party vendors and service providers related to ICT systems.
  • Administered software tools, prioritized troubleshooting tasks, and maintained printers.
  • Coordinated with support providers for warranty repairs.
  • Performed system maintenance and assisted with system upgrades.
  • Prepared meetings with the relevant equipment.

IT Master – Repair Technician (Volunteer) (August 2020 – July 2021)

• Key Responsibilities:
  • Assessed faulty devices, conducted fault finding, and implemented solutions.
  • Onboarded client devices and repaired laptops and computers.
  • Managed software licensing and performed installations and upgrades.
  • Proficient with the Microsoft Office suite.
  • Compiled IT policies and procedures.

Steve Biko Academic Hospital – IT System Support (Intern) (September 2019 – June 2020)

• Key Responsibilities:
  • Served as the first point of contact for technical assistance over phone or email.
  • Installed, configured, and maintained tasks on Microsoft Exchange.
  • Managed user accounts, email configuration, and troubleshooting on 365.
  • Supported and configured IT peripherals and printers.
  • Managed Layer 2 and Layer 3 switches, created VLANs, and implemented security measures for Exchange environments.
  • Installed network points, handled fibre splicing, and resolved fibre optic issues.

A+| N+| MCP| MCSA| MCSD| NSE 1| NSE 2| Linux| CNSS| System Support L5| Microsoft Azure Fundamentals| Azure Solutions Architect Expert| Azure Administrator Associate, and I continue to pursue additional certifications to enhance my expertise in various areas of IT. My commitment to continuous learning reflects my passion for staying at the forefront of technology trends and providing top-notch solutions in the ever-evolving world of information technology