Keitumetse Rafedile

I was a Service Consultant for 8 years with Capitec Bank, I handled various tasks to what you outlined in your job ad. With my ability to learn, I know I can quickly close any 
knowledge gaps to become an asset to your team.
I have effective communication skills, computer skills, interpersonal, time management and the motivation to take on challenging work. I'm also skilled at Filing & Records Management, Administrative Support and Customer Service. I am confident that I have the drive, knowledge and experience you need.

As a service consultant for 8 years at capitec I: 

Verifying payments and Banking details, Making and disputing Payments. 
Working in a speedy and timeously yet accurate manner. 
Following procedures and instructions. 
Reading and interpreting of reports. 
Teller duties receiving and  counting cash
Capturing correct amount into accountt and giving receipt
Handing over money to CIT signing invoices
Participating in staff meetings. 
Dealing with client queries and complaints in a respectful and ethical manner. 
New staff induction. Opening of new business. 
Making transaction on behalf of clients. 
Assist with loan applications and other credit queries. 
Dealing with deceased estate. 
Sales and marketing in using telemarketing platform.
When subpoenas, court or other legal documents are delivered to branch I must ensure we accept the documents and sign for the acceptance thereof when required.
Creating test to check understanding of products.
Reviewing test and giving feedback
Analyzing survey and reports. Following up on the results.
As per the company fraud policy all employees have a duty to immediately report any suspected or detected fraud matters to forensic support team.
We escalate fraud matters to forensic support team
Acquiring of new business
Maintenance of existing accounts and debts
Facilitate write-offs
Customer relations and services

I have a Batch in Credit Management, which I obtained in 2013. At Tshwane University of Technology.

Major Modules : 
Credit Management 4, 
Strategic management, 
Human resources, 
Management, 

Financial Accounting

Research methodology