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Customer Service / Support
Kaylon Gordon


About Kaylon Gordon:

I  am a detail-focused professional who delivers excellent customer service. Able to engage with staff and clients
to build long lasting relationships and provide information. Proven skills in time management, written/verbal
communications, multitasking, and problem resolution. I am driven by customer service with a unique set of
solutions for every problem and or concern. Creative in decision making while careful in taking conservative risks.

I am is highly dynamic and resourceful team player well versed on developing efficient processes using knowledge
of client management and compliance. Comfortable working in a fast paced, challenging, growth orientated work
environment and possess a proven ability to ensure that procedures, standards and communications are understood
and implemented effectively. Extensive knowledge in handling multiple matters simultaneously and providing quality
service. Possess efficient communication skills to liaise with all levels of clients and staff to deliver effective solutions
needed to achieve client satisfaction and organizational goals.

Forward-thinking individual with excellent adminskills and fantastic attention to detail. Meticulous and systematic
employee who is skilled in organizing, planning and managing projects. Bringing solid expertise in coordinating
tasks. Proven team-player with ability to follow directions and schedules with no supervision. Efficient co-worker


I have experience in the banking industry. Furthermore I have experience in the recruiting sector. I started working for Capitec Bank in 2015 as a client service champion, working myself up to a Service Consultant. In 2019 I had to resign at capitec bank to look after my father. Covid hit and it was difficult finding a job. I later went into the recruitment sector as I love working with people and it was the same thing I did in the bank. 


I have NQF4 banking certificate which I did while working for Capitec Bank.

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