Kayleen Freeks

I am offering 10 years experience in Administration, with a valid C1 drivers license and National N6 Certificate in Management Assistant. I am a hard worker whos performance drives results. I use a logical and methodical approach to achieve tasks and objectives. I am determined and decisive and use my initiative to develop effective solutions to problems. I have the ability to form part of a team and also be a good leader. I am comfortable and communicate in almost any language, situation, known or unknown. I believe I have the skills and ability to manage any job effectively. 

My attributes such as integrity, diligence, conscientious, reliable, innovation and self-awareness all contributes to my drive for success. I therefore believe that my positive attitude and strong motivation allows me to persevere and put the above qualities into practice at all times. 

I am comfortable using various computer programs, bilingual, quickly to adapt and manager proficient. I am familiar with  Core Values and the Batho Pele principles. I also have the knowledge, skills and ability to communicate and interact effectively with people. I am able to provide good customer service due to the thorough knowledge I have of policies,  acts and regulations PAJA, PFMA, PAIA Regulations and amendments. 

I believe that I am a suitable candidate for this position as I have acquired various skills and knowledge which i deem suitable for this position.  I aim high to achieve great ambition. I also believe that I have the necessary skills and knowledge aswell as duties that will be performed to the best of my ability and go the extra mile at all times. 

I have good interpersonal skills and a friendly personality and much more as required for this position. I will be able to ensure that all operations are performed and practice to the best of my abilities at all times.  I will also ensure that the duties are performed with minimum time so that more duties can be performed on a daily basis. 

I can work part as a team and also be a leader without any supervision. I believe I am physically fit and always willing to learn. I have overall 10+ years working experience for the government and really wish to get this opportunity to form part of a great organization. 

I hope you will take my application into consideration. 

Hope to hear from you soon.

SASSA Western Cape: George Local Office.

Grant Administrator, 16 August 2012 – 16 February 2022

Duties of a Grant administrator:

Customer Care:

·        Engagement /Capture clients on Intake register

·        Advise client on requirements for different grant types. 

·        Advise client on next steps in grants admin process.

·        Register client on Intake register. 

·        Refer client to appropriate queue or waiting area.

·        Handle general enquiries from clients [includes capturing on CAS. 

·        Make medical bookings on EMAST system  

·        Make appointments for applications

·        Disengagement, Communicate the outcome of application

Pre Screening, Screening):

·        Address clients in waiting room on processes

·        Interview clients on needs- which grant type(s)

·        Issue client with documentation and online print of screening questionnaire

·        Confirm documentation as per checklist issued and place documentation in a file, number the pages and complete the control sheet

·        Refer client to capturing official

Data capturing):

·        Check documentation for completeness.

·        Interview client where clarity is required on information submitted

·        Complete application form(hard copy) or capture on socpen system

·        Ensure that applicants initial and sign all the documents and application form

·        Ensure that finger prints are taken

·        Refer client to verification officer.

Quality control of applications):

• Ensure completeness and accuracy of application and other documentation
• If no variances are found complete and sign quality control form

·        Refer client to approval officer

·        Compile weekly and monthly stats as acting on behalf of supervisor

·        Do batch control of beneficiary files for dispatch to document management centre.

Helpdesk and Pay point monitoring):

• Attend to pay point enquiries summarized into 6 main areas namely:  Unclaimed benefits, Insufficient fund errors, Deductions, Large Amounts, SRD payments and FDM payments
• Responsible for queue management
• Compile helpdesk reports to management daily
• Monitor pay sites as per the SLA between SASSA and Post Office
• Compile monthly pay point report

·        Assist with the collation and compilation of management information (Statistics).

Copy Centre:

Administrative Clerk & Shop Assistant, 22 November 2010 – February 2012

·        Customer Care

·        Typing of documents (80 w.p.m)

·        Binding of documents

·        Filling of documents numerical and alphabetical

·        Printing of T-Shirts

·        Making Copies(Colour and Black & White)

·        Sending faxes and emails

·        Banking and making change

·        Ordering of stock

·        Answering of telephone

·        Making appointments

·        Cashier

·        Opening and closing of shop

·      National N6 Certificate: Management Assistant South Cape College (2009-2011)

·      In House Training at Sassa : Socpen 1-4 , Customer Care & Legislative training (2012- 2016)

·      Advanced Computer Course: St. Pauls Primary School (2011)

·      Project Management: Youth Café (2015)

·      Secondary Schooling (Matric), George Secondary School (2008)