
Kamogelo Mokoena
Customer Service / Support
About Kamogelo Mokoena:
Mining Engineer with over five years of working experience in underground mining, surface mining, and mining OEMs sales and product support. Member of the golden key international honour society. Currently with Komatsu Africa Holdings (Pty) Ltd as Service Project Engineer based in Johannesburg head office Product Support and Service Division with a passion for supporting distributors and customers in Southern Africa.
Experience
Results-driven mining and engineering professional with experience in service operations, technical support, product development, and mining operations management. Proven ability to optimize efficiency, drive improvements, and ensure customer satisfaction. Seeking a challenging role leveraging expertise in a dynamic environment.
Experience:
- Service Project Engineer, Komatsu (2023-Present): Led Kaizen projects, optimized service operations, drove digital transformation, and championed safety initiatives.
- Technical Rep/Product Support Engineer, Caterpillar (2021-2023): Managed warranties, supported dealers, contributed to product improvements, and provided customer solutions.
- Sales & Product Support Rep, Caterpillar (2019-2020): Managed product support, led new product introductions, and supported business development.
- Site Engineer, Trollope Mining (2018-2019): Oversaw open pit operations, enforced safety regulations, and improved productivity.
- Graduate Mining Engineer, Newrak Mining (2017-2018): Managed underground operations, conducted geotechnical observations, and contributed to productivity.
Skills: Service Operations, Kaizen, KPI Analysis, Digital Transformation, Technical Support, Product Development, Warranty Management, Customer Relations, Mining Operations, Safety Management.
Education
BSc Eng (Mining Engineering), currently about to complete MEng (Engineering Management)
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