
Abenathi Mateta
Customer Service / Support
About Abenathi Mateta:
Results-driven and experienced Business Analyst with a proven track record of driving operational excellence and delivering tangible outcomes. Proficient in leveraging analytical insights to optimize business processes and support decision-making. Demonstrated expertise in data analysis, document creation, process improvement, and stakeholder collaboration.
Experience
I was appointed as a Business Analyst/Product Owner for the Cape Town Stadium project, where we were tasked with creating a new website for the stadium. My responsibilities included directly liaising with the client to understand their requirements and effectively communicating these to the development team. I was responsible for creating key project documentation, such as the Product Requirements Document (PRD) and training materials. Additionally, I conducted thorough testing of the system to ensure alignment with the client’s vision. Accomplishments: Successfully gathered and documented client requirements, ensuring clear communication and alignment between stakeholders and the development team. Authored comprehensive Product Requirements Document (PRD) and training materials, facilitating a smooth development process and user onboarding. Fostered strong client relationships through regular communication and feedback sessions, enhancing client satisfaction and project outcomes.
Education
I have a Btech in Information Technology and National Diploma in Information Technology.
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