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Johan Waldeck

Johan Waldeck

Consulting & Training | Ops | Customer Success

Upper Management / Consulting

Springs, Ekurhuleni Metropolitan Municipality

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Services offered

Consulting & Management

Strategic Procurement & Supplier Negotiation

Operations Management & Workflow Optimization

Risk Management, ISO 9001 Compliance & Quality Assurance

Lean Manufacturing & Six Sigma Process Improvement

Training & Facilitation

Curriculum Development & Training Facilitation (online & in-person)

Corporate Workshops (Procurement, Operations, Customer Success)

Staff Coaching & Skills Development Programs

Customer Success & Sales

Customer Relationship Management (CRM: Salesforce, HubSpot, Zoho)

Sales Strategy & Pipeline Development

Client Retention & Engagement Programs

Data & Reporting

KPI Tracking & Performance Reporting

Business Analytics & Dashboard Creation

Procurement consultant
Sales operations manager
Customer success manager
Training facilitator
Operations consultant
Approximate rate: ZARR 450 per hour

Experience

I am a Procurement, Operations & Training Consultant with extensive experience across corporate, SME, and training environments. His career spans leadership roles in procurement, logistics, customer success, and training facilitation, where he has consistently delivered measurable improvements in efficiency, compliance, and client satisfaction.

Procurement & Operations: Former Procurement Manager at Build It and Operations Manager at Company Signs cc, specializing in supplier negotiation, workflow optimization, and ISO 9001 compliance.

Customer Success & Sales: Served as Customer Success Manager and Sales Operations Manager at JBKnowledge, driving CRM adoption (Salesforce, HubSpot, Zoho), pipeline development, and client retention strategies.

Training & Facilitation: Experienced facilitator at Quest Computer Training Centre, Keybase Training Solutions, and Dynamix Learning Solutions, designing and delivering impactful training programs for diverse audiences.

Cross-Functional Expertise: Skilled in Lean Manufacturing, Six Sigma, risk management, KPI tracking, and stakeholder engagement, with a proven ability to align operations with strategic business goals.

I combine structured planning, adaptability, and collaborative leadership to help organizations streamline processes, empower teams, and achieve sustainable growth.

Education

Diploma in Procurement Management (UNISA) – Specialized in strategic sourcing, supplier negotiation, and procurement best practices.

Diploma in Risk Management (Alison) – Focused on identifying, assessing, and mitigating organizational risks.

Diploma in Human Resource Management (Alison) – Covered workforce planning, employee relations, and HR compliance.

ISO 9001 Implementation & Quality Management Certificate – Practical knowledge of quality assurance systems and compliance frameworks.

Lean Manufacturing Management (Udemy) – Training in process efficiency, waste reduction, and continuous improvement.

Six Sigma Yellow Belt (Udemy) – Foundation in data-driven problem-solving and process optimization.

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