Jay Stunden

• Maintain communication with property owners about rental conditions and necessary repairs.
• Manage guest relations from pre-arrival to post-departure for a positive experience.
• Oversee maintenance and housekeeping staff, scheduling work assignments for cleanliness and repairs.
• Address guest inquiries and complaints promptly and professionally.
• Prepare and distribute monthly financial reports to property owners.
• Manage the reservation system for accurate and timely bookings.
• Regularly inspect units for cleanliness, safety, and asset condition.
• Supervise the check-in and check-out process.
• Managing 19 Apartments

I have extensive experience working with guests and affluent homeowners, managing the apartments at Plett Quarters, and coordinating weddings.

• Team Leader of the Year 2019 at Brenton Haven Beachfront Resort.
• Wedding & Event Coordinator at Brenton Haven Beachfront Resort (2019 to 2023) - Successfully organized 44 weddings.
• Reservations Manager at Brenton Haven Beachfront Resort (2018 to February 9, 2024)
• Apartment Manager at Plett Quarter Apartments (February 26, 2024, to present)

Apartment Manager at Plett Quarters Apartments.

Company: Lion Roars 

Started: 26 Feb 2024 still to date.

Years: 1year and 7 months 

Matric 1996

Langenhoven Gymnasium Oudtshoorn 

N4 Management Technical College Oudtshoorn

We do monthly courses and diploma in the below.

Leadership development 

Effective communication with staff

Disabled guests services

Site inspection management 

Fundamentals of Hotel revenue management 

Managing team performance 

Problem solving and creative thinking 

Emotional intelligence fundamentals 

Social media marketing