Jan Molamodi

**Operations /plant/ /project/ Maintenance Management Student | Future Leader in Efficiency and Process Improvement**

I am an plant/Operations/project  Management student passionate about optimizing processes and enhancing organizational efficiency. With a strong foundation in supply chain management, project management, and quality control, I am dedicated to understanding the intricacies of operations within various industries.

My academic journey has equipped me with analytical skills and practical knowledge to tackle real-world challenges. I thrive on problem-solving and am eager to apply theoretical concepts to improve operational workflows and drive productivity.

As I continue my studies, I am actively seeking opportunities to gain hands-on experience through internships and projects that allow me to collaborate with teams, analyze data, and implement effective strategies. My goal is to contribute to organizations by streamlining operations and fostering a culture of continuous improvement.

I am excited about the future of operations management and look forward to making a meaningful impact in the field!

**Professional Experience Summary: Call Center Agency**

I have gained valuable experience working in a call center agency, where I developed strong communication and customer service skills. My role involved handling inbound and outbound calls, addressing customer inquiries, and resolving issues efficiently. I became proficient in using call center software and CRM systems to track interactions and manage customer data.

Key responsibilities included:

- Providing exceptional customer support by actively listening to concerns and offering tailored solutions.
- Collaborating with team members to meet performance targets and enhance service quality.
- Conducting follow-ups to ensure customer satisfaction and retention.
- Participating in training sessions to improve product knowledge and service techniques.

This experience has honed my ability to work in a fast-paced environment, manage multiple tasks, and maintain a positive attitude while delivering high-quality service. I am committed to continuous improvement and eager to leverage my skills in future roles.

**Education Summary:cape peninsula university of technology( cput) and university of South Africa  (unisa) in Operations/ project/ plant/Maintenance Management and Call Center Agency Experience**

I am currently pursuing a degree in Operations Management, where I am gaining a comprehensive understanding of key concepts such as supply chain management, process optimization, and quality control. My coursework emphasizes analytical thinking, problem-solving, and strategic decision-making, equipping me with the skills necessary to enhance organizational efficiency.

In addition to my academic pursuits, I have practical experience working in a call center agency. This role has provided me with hands-on exposure to customer service operations, where I developed strong communication skills and learned the importance of effective process management in delivering exceptional service.

Together, my education in Operations Management and my experience in the call center environment have prepared me to contribute effectively to organizations by optimizing processes and improving customer satisfaction.