james mangunza

Congolese CSI & CSR Guru
Community Development, Social Management & Cohesion specialist.

Creating a high-performance culture and attracting, engaging, nurturing and retaining high-caliber talent for building cohesive communities.

Monitoring CRM systems on a daily basis. Queries / loadings / Resolutions
Ad-hoc Functions
Approving Payments on AMS and Aeon from Deposit request Queue 
Loadings of customers deposit via automated systems 
Filing
Assisting helpdesk with training
Ensure training is attended; staff are trained on a regular basis once system 
development has taken place. (Weekly –Monthly)
Weekly departmental meetings chaired, and agenda’s drawn up and action plans put 
in place.
Attend Management meetings when required to resolve queries (Weekly –
Monthly

Collaborate with the central marketing team to develop initiatives and online content to promote the unit including SEO; Paid media; Social media

• Provide innovative solutions and campaign objectives for the delivery of strategic objectives at a unit level
• Attend events to leverage opportunities to acquire new business and build solid relationships with key customers

• Communicates and negotiates with external vendors, agents and artist managers builds and maintains strong relationships to ensure credibility and trust to leverage future business

• Liaise with central sales and marketing departments to ensure synergy on objectives and campaigns

• Briefs and manages vendor contract deliverables

• Communicates and updates business unit team with regards promotions, events, entertainment happening across the venue facilities• Coordinate and manage logistics and execution of promotions and activation events • Collaborate with the central marketing team to develop initiatives and online content to promote the unit including SEO; Paid media; Social media • Provide innovative solutions and campaign objectives for the delivery of strategic objectives at a unit level • Attend events to leverage opportunities to acquire new business and build solid relationships with key customers • Communicates and negotiates with external vendors, agents and artist managers builds and maintains strong relationships to ensure credibility and trust to leverage future business • Liaise with central sales and marketing departments to ensure synergy on objectives and campaigns • Briefs and manages vendor contract deliverables • Communicates and updates business unit team with regards promotions, events, entertainment happening across the venue facilities
Skills: Account Management · Advertising · Project Management · Ticket Operations · Trade Marketing · Marketing Strategy · Public Relations · Social Media Marketing• Collaborate with the central marketing team to develop initiatives and online content to promote the unit including SEO; Paid media; Social media • Provide innovative solutions and campaign objectives for the delivery of strategic objectives at a unit level • Attend events to leverage opportunities to acquire new business and build solid relationships with key customers • Communicates and negotiates with external vendors, agents and artist managers builds and maintains strong relationships to ensure credibility and trust to leverage future business • Liaise with central sales and marketing departments to ensure synergy on objectives and campaigns • Briefs and manages vendor contract deliverables • Communicates and updates business unit team with regards promotions, events, entertainment happening across the venue facilities• Coordinate and manage logistics and execution of promotions and activation events • Collaborate with the central marketing team to develop initiatives and online content to promote the unit including SEO; Paid media; Social media • Provide innovative solutions and campaign objectives for the delivery of strategic objectives at a unit level • Attend events to leverage opportunities to acquire new business and build solid relationships with key customers • Communicates and negotiates with external vendors, agents and artist managers builds and maintains strong relationships to ensure credibility and trust to leverage future business • Liaise with central sales and marketing departments to ensure synergy on objectives and campaigns • Briefs and manages vendor contract deliverables • Communicates and updates business unit team with regards promotions, events, entertainment happening across the venue facilities Skills: Account Management · Advertising · Project Management · Ticket Operations · Trade Marketing · Marketing Strategy · Public Relations · Social Media Marketing

Skills: Multitasking · Marketing Management · Presentations · Problem Solving · Sales Finance · Communication · Negotiation · New Business Opportunities · Client Relations · Business Planning · Analytical Skills · Salesforce.com · Event Management · Product Marketing · Project Management Body of Knowledge (PMBOK) · Training · Finance · Budgeting

Chief Executive OfficerChief Executive Officer

The Human PlugThe Human PlugMar 2020 - Present · 3 yrs 4 mos

Key Account ManagerKey Account Manager

Ticketpro ZA · Full-timeTicketpro ZA · Full-timeMay 2022 - May 2023 · 1 yr 1 mo

Blue Label TelecomsBlue Label Telecoms

CIC Loadings SupervisorCIC Loadings Supervisor
Full-timeOct 2020 - May 2023 · 2 yrs 8 

University of the Witwatersrand
Bachelor’s Degree, Accounting and Finance
2014 - 2016