Itumeleng Molefe

My personal philosophy is rooted in empowering others and creating a positive perspective of life circumstances. With a genuine and nurturing nature, combined with a professional and ambitious approach, I possess the primary skills needed in my field, including communication, attention to details, collaboration and teamwork are part of my skill set, with proficiency in problem solving. My goal is to ensure that I work effective and efficiently while contributing to operational functionality of the organization.

My 2 years experience in customer care service at Digital mall (pty)Ltd  has taught me a great deal about dealing with customers. I have developed a strong problem-solving skills and communication skills. My duties are not limited to;

• Logging customers complaints on CRM and resolving them
• Handling all inbound calls
• Intiating outbound courtesy calls on cases logged
• Assist with store support
• Assist with delivery support
• Logging refund requests for customer with finance department
and doing.

For several years I have focused on my career path and academic pursuits in Bachelor of business administration. I completed the degree satisfactorily on the 1st of November 2022 certificate number 65770.