Hloniphani Mncube

Dedicated and detail oriented. Skilled in troubleshooting hardware and software issues, optimizing system performance, and ensuring data security. Proficient in network administration, user support, and documentation. Demonstrated ability to work effectively in fast-paced environments and collaborate with cross-functional teams to achieve organizational goals.

intern IT Administrator | [Signedition PTY LTD] | [01/02/2022]

• Provided technical support to end-users, troubleshooting hardware and software issues, and resolving technical problems efficiently.
• Assisted in managing and maintaining the organization's network infrastructure, ensuring smooth connectivity and optimal performance.
• Conducted routine system audits, identifying vulnerabilities and implementing appropriate security measures.
• Collaborated with cross-functional teams to implement system upgrades and ensure compatibility with existing infrastructure.
• Managed user accounts, including account creation, password resets, and access permissions, adhering to security policies and procedures.
• Documented technical procedures, system configurations, and troubleshooting steps to maintain an up-to-date knowledge base.

BCom (management information systems) | [University of Zululand] | [2022]

• Developed a strong foundation in business principles, data analysis, and information systems management.
• Completed coursework in database management, systems analysis, business intelligence, and project management.
• Acquired skills in identifying business requirements, designing efficient information systems, and integrating technology solutions.
• Leveraged hands-on experiences and case studies to understand real-world applications of MIS concepts.
• Collaborated on team projects, demonstrating effective communication and problem-solving skills.