Victor Hloniphani Maseko

An accomplished Store Manager with over 15 years professional working experience. My background includes leading store operations, teams, and sales / merchandising strategies to drive business and customer service success. From identifying new business opportunities to managing budgets, I excel at propelling sales and revenue growth, managing top-producing teams, and achieving challenging corporate goals. Successfully completed my Post Graduate Diploma in Business Management and I am currently in process of studying towards an MBA.

• Delivering excellent service to ensure high levels of customer satisfaction.
• Motivating the sales team to meet sales objectives by training and mentoring staff.
• Executing strategies to attract new customers, expand store traffic, and enhance profitability.
• Hiring, training, and overseeing new staff.
• Responding to customer complaints and concerns in a professional manner.
• Ensuring store compliance with health and safety regulations.
• Developing and arranging promotional material and in-store displays.
• Preparing detailed reports on buying trends, customer requirements, and profits.
• Undertaking store administration duties such as managing store budgets and updating financial records.
• Monitoring inventory levels and ordering new items.
• Ensuring that all customer details are accurately captured.
• Analysing of sales branch summary reports for the branch to achieve target.
• Identifying new business opportunities. 

Postgraduate Diploma in Business Management

Regenesys Business School

Current (Modules Completed – Financial Management and Management Accounting, Advanced Project Management, Advanced Human Resource Management, Organizational Strategy, Planning and Management, Advanced Operations Management, Fundamentals of Research  )