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Glen Nyembe

Glen Nyembe

Customer service

Customer Service / Support

Johannesburg South, City of Johannesburg Metropolitan Municipality

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About Glen Nyembe:

Skilled and experienced customer service, sales and retentions consultant. I help customers better understand the products and services that they spend their money on

Experience

Customer Retentions Advisor - Business Process Outsourcing Company

• Retaining Vodacom customers who wish to terminate their contracts.

• Advisor customer on products and package tailored to their needs.

• Cold calling on non-Vodacom clients to convert them to Vodacom contracts (On-biller). 

• Educate customers on trends in the telecommunications environment. 

• Ensure that all quires are handled within a specific timeframe (SLA). 

• Working in highly pressurized environment with high performance targets. 

• Working on the following systems (Connex one Dialer, IWS, Ms Office, Vodacom GAAP, Vodacom M2, C3D Comms).

Education

Osizweni Secondary School, Mpumalanga 

National Matric Certificate

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