Franco Bekker

A hardworking individual looking to secure a responsible career opportunity to fully utilize training and skills, while making a significant contribution to the success of the company. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the Travel and Tourism industry.

2021-06 - Current Retailer Spar, RSA, THE REEDS, Gauteng 

• Assisted customers with signing up for store loyalty programs and provided details about key benefits. 

• Developed strong rapport with customers and created positive impression of business. 

• Monitored customers for signs of security concerns and escalated issues to management. 

• Answered customer questions about products and services, helped locate merchandise and promoted key items. 

• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. 

• Created inviting environment for customers by maintaining store organization and cleanliness. 

• Maintained up-to-date knowledge of store sales, payment policies and security standards. 

• Built customer loyalty and retention by delivering excellent shopping experiences. 

• Prioritized helping customers over completing other routine tasks in store. 

• Managed efficient cash register operations. 

• Processed accurate credit, debit, check and cash sales transactions 

Promoted to Supervisor in September 2022

January 2020 to March 2021: Diploma: International Travel Management 

Travel Practical Tours Training Academy - Springs, Gauteng 

Relevant Coursework Completed: Travel & Tourism 

• Understanding the Travel and tourism industry (80%) 

• Understanding the Aviation Industry (75%) 

• Understanding Aviation and Travel Terminology (90%) 

• Travel documentation & travel related services (85%) 

• Understanding baggage handling (91%) 

• Travel Geography (90%) 

• Understanding travel guides (82%) 

• Understanding travel agency management (97%) 

• World Time Zones (88%) 

• Understanding International Air Fares and Fare Construction (79%) 

• Land/Water transport, hotels and tours (87%) 

• Understanding computerized Reservation systems (93%) 

• The Blue Train (Passed) 

October 202p

Cruise Liner License: Travel Management Grindrod Shipping Training Academy - Congella, Durban 

• Elementary First Aid 

• Fire Prevention and Fire Fighting 

• Personal Survival Techniques 

• Personal Safety & Social Responsibilities 

• Security Awareness Training