Bandile Ndlovu

I am passionate about growth I eager to learn and I'm a quick learner. I have been with the telecommunications industry for over 5 years , with the current employer for 3 years now. My skills are as follows:

Problem Solving 

Communication 

Managing teams

Planning and Organizing 

Experience
Webhelp SA (easyJet UK Airline)
Customer Service Team Leader
I engage with customers to understand needs, resolve issues and answer product questions. I investigate
product/services concerns and communicated with departments to understand customer issues. Manage time
by priotirising workload and juggling multiple tasks simultaneously. 
Webhelp SA (easyJet UK Airline)
Customer Service Advisor
Resolve customer inquiries, complaints and issues providing insightful solutions. Met productivity and quality
KPI targets while delivering excellent customer experience. 
Webhelp SA (Shop Direct UK Online Store)
Customer Service Advisor
Assisting customers with online orders, purchases and returns. Objection handling and resolving customers
with the issues faced with. 
Aegis Global (Telkom Mobile)
Customer Service Representative
Navigate multiple systems to identify source of issue. Provide solutions, recommendations and replacements
with empathy and positive feedback. Resolve customer inquiries, complaints and issues providing first call
resolution. 

Education
South Ampton College
Call Center
Certificate
South Ampton College
Computer Studies
Computer Certificate
Thuto-Lore Senior Secondary School
Commercial Studies
National Certificate