felicia mnguni

Experienced Field Technician with a demonstrated history of working in the cash handling machines. Skilled in Customer service, Visual Basic, Analytical Skills, Technical Support, and Field Installation. Strong engineering professional with a National Certificate focused in IT System support from Bytes Technology and National Diploma in Electrical Engineering from University of Johannesburg.

Providing on-site and/or on-call technical support
Corrective and preventative maintenance to the broader GDSAF supported product base.
Through correct and timeous support interactions the objective is to meet with and exceed customer expectations.
An integral function of the position is to maintain a healthy relationship with the customer by, in addition to the core technical support function.
Providing adequate feedback, guidance, training and operational support.
Completed all construction and fitting work within deadlines and to excellent quality standards.
Managed the checking and calibrating equipment to ensure accuracy, according to manufacturing specifications.
Efficiently diagnosed faults on safety-critical electric products through in-depth inspections and tests.
Installed or replaced mechanical components or electrical wiring in accordance with the relevant specification.
Quality tested electrics after maintenance, repairs or upgrades, passing fit for purpose or conducting corrective actions when failed.
Carried out routine maintenance on a wide variety of equipment, keeping electrical machines in excellent and efficient working order.

University of Johannesburg

Electrical Engineering, Light current

Year: 2007-2010

Grade: National DiplomaGrade: National Diploma

Activities and societies: Engineering Mathematics II Passed with Distinction,
Engineering Mathematics III Passed with Distinction,
Electronics III Passed with Distinction,
Electronic Communication II Passed with Distinction

Activities and societies: Engineering Mathematics II Passed with Distinction, Engineering Mathematics III Passed with Distinction, Electronics III Passed with Distinction, Electronic Communication II Passed with Distinction …see more

Electronics 1, 2 & 3
Mathematics 1, 2 & 3
Digital systems 1, 2 & 3
Communication skills Module A & B
Computer skills
Electrical engineering 1 & 2
Project 1
Electronic communications 2
Control systems 2 & 3
Network systems 2
Metrology
Electronic measurement
Radio engineering 2
Design project
Electrical Practical training part 1 & 2