Fatima Cloete

I am a dynamic and detail-oriented professional with over 15 years of experience across legal collections, administration, and client service. With 3.5 years in team supervision and 2 years in management, I bring proven leadership skills and a track record of driving performance and exceeding targets. Highly organized and resilient under pressure, I thrive in fast-paced environments and consistently deliver results. I am passionate about continuous growth, learning, and making a meaningful impact through my work.

I bring over 15 years of experience in legal collections, administration, and client service, with a strong foundation built in high-volume case management and compliance. My career began in debt collections and legal support, where I consistently exceeded collection targets and honed my skills in client communication, documentation, and conflict resolution.

Over time, I stepped into leadership roles, progressing from team supervision to branch management. At C&K Moneyline, I successfully led and motivated teams to surpass monthly targets, improved operational efficiency, and drove performance reporting while maintaining high standards of quality and compliance. My ability to guide and develop people while handling escalations reinforced my reputation as a dependable leader under pressure.

Currently, I serve as a Quality & Operations Support Agent at Funda Global, where I focus on litigation readiness, compliance monitoring, and document quality assurance. This role combines my organizational strengths and attention to detail with my passion for delivering excellence. I thrive in dynamic, fast-paced environments, bringing structure, reliability, and growth-focused energy to every role I take on.

Currently registered with iQ Academy (since May 2025) for the Office Administration Short Course, an industry-recognised programme designed to strengthen administrative expertise. The course covers office design and layout, record management, customer service, business communication, etiquette, diversity, and ethics, as well as current trends in office administration. Duration: 3 - 24 months, with certification awarded upon successful completion.