beBee background
Technology / Internet
Erin Wallace


About Erin Wallace:

My name is Erin Wallace, and I am a junior IT technician, I acquired my qualifications through CTU Training Solution Roodepoort. I am seeking an junior position with the potential to grow in the IT industry. I have 2 years experience working in IT support and 2 years of studying in the same field. I am a fast learner and willing to relocate for work.


1. CASTIGROUP (06/2021 - Current)

  • Diligently resolved service requests within SLA targets.
  • Logged all actions via the ticketing system.
  • Assisted in resolving alerts.
  • Performed pro-active maintenance tasks.
  • Managed service ticket lifecycle and proactively escalated issues.
  • Ensured service tickets were fully updated.
  • Maintained client communication and system integrity.
  • Processed time entries and followed policies and processes.
  • Reported service outages, mistakes, and client dissatisfaction.
  • Provided technical support, including on-site support and hardware/software installation.
  • Analyzed and tracked problems to resolution.
  • Conducted technical talks with clients.
  • Participated in testing/trialing new systems, hardware, or software.
  • Performed data maintenance and documentation setup.
  • Attended training and ensured unparalleled customer service.

2. VRDPO TECHNICAL SUPPORT (03/2020 – 02/2021)

  • Conducted CRMP analysis.
  • Reviewed and branded documentation.
  • Utilized various software tools (PowerPoint, Excel, Word, MindManager, Publisher).

3. Tiffindell Ski Resort Receptionist (06/2018 – 09/2018)

  • Checked in/out guests and addressed their needs.
  • Managed lift passes and indemnity forms.
  • Informed guests about resort department schedules.
  • Handled queries and switchboard operations.

4. The Dance Palace Frontline Receptionist (12/2016 – 03/2018)

  • Managed switchboard and conveyed accurate messages.
  • Booked appointments with dance instructors.
  • Welcomed and maintained a clean reception area.
  • Followed up on outstanding fees and resolved client queries.


Tertiary Education Year 2 (Feb 2021 – Aug 2022)

  • Program: Cloud Solutions Administrator
  • Covered Modules:
    • Fiber Optics
    • AZ-900 (Microsoft Azure Fundamentals)
    • Windows Server 70-740
    • Windows Server 70-741
    • Windows Server 70-7412

Tertiary Education Year 1 (Feb 2020 – Nov 2020)

  • Program: Technical Support
  • Covered Modules:
    • CompTIA A+
    • MD-100 (Windows 10)
    • MD-101 (Managing Modern Desktops)
    • CompTIA N+ (Network+)

Professionals who compete with Erin

Professionals in the same Technology / Internet sector as Erin Wallace

Professionals from different sectors near Roodepoort, City of Johannesburg Metropolitan Municipality

Other users who are called Erin

Jobs near Roodepoort, City of Johannesburg Metropolitan Municipality

  • Call Centre Staffing

    Sales Representative

    Found in: Job Placements ZA C2 - 2 weeks ago

    Call Centre Staffing Johannesburg, South Africa R200,000 - R300,000 per year

    At least 3 years experience within a Sales Outbound Call Centre(with targets attached to the sales) and · at least 1 year of selling life cover. · Financial services experience (advantageous) · RE Exa ...

  • Neoc_People

    HRIS Support Analyst

    Found in: Job Placements ZA C2 - 3 days ago

    Neoc_People Johannesburg, South Africa R300,000 - R500,000 per year

    Key Responsibilities:Payroll Support of Partners and Clients (Call Centre/Telephonic/Email). · Technical Payroll Consulting at client premises including implementation of new payroll software. · Assis ...

  • Isilumko Staffing (JHB)

    Expert Fitter

    Found in: Job Placements ZA C2 - 5 days ago

    Isilumko Staffing (JHB) Johannesburg, South Africa R250,000 - R400,000 per year

    One of our well known food manufacturing clients' is looking for qualified Fitters to work on site as and when they need staff for shutdowns. Can be 3 weeks' at a time, 3 months' OR just once a week. ...