Emmanuel Musenga Mpumbua

I have more than three years as accumulated as Teacher Assistant at University and at high school for both Cambridge and Caps. I also teach French online for renown platforms. I carry along a decade of experience as a court interpreter. I would describe myself as a positive, energetic, knowledgeable, and industrious teacher. I have a flexible style of teaching that can cater to all students and abilities. I would also say that I am a high-achieving teacher. For example, in my last role, I managed to turn around an underperforming class. At the end of the year, their examination pass rate was 15 percent higher than the school average. I would say that I am adaptable, I am flexible, I will be supportive of your school, and at all times I will uphold the school values in my teaching methods.

Am a well versed, slightly obsessive and experienced IT Systems Administrator specializing in Cloud Computing and Virtualization along with VMware. I have hands on experience and expertise working with Middleware Software on Windows and Linux which usually involves installation, configuration, administration and maintenance support. However! My passion and diligence are two traits that I believe most reflect me as an individual. It is my belief that this is the key to being successful in any endeavor that one set’s their mind too.

French Teacher and Language Course Designer Spoken Facilitator

Buckingham Academy February 2023 - Present (8 months) Springs, Gauteng, South Africa

Technical Consultant 

Cash Converters September 2020 - March 2021 (7 months) Johannesburg Area, South Africa 

Information Security Consultant

iSphere Cloud - South Africa July 2018 - May 2020 (1 year 11 months) Johannesburg Area, South Africa 

System Engineer Analyst Level 3 

December 2018 August 2019 (9 months) Johannesburg PwC South Africa

Senior Systems Administrator May 2017 - August 2017 (4 months) Johannesburg Area, South Africa 

Leading IT infrastructure upgrade project (determination of future needs, vendors communication, purchase and setup). 

• Leading infrastructure relocation project, directing network installation to industry standards. 
• Implementation of Sophos UTM Appliance. 
• Implementation of Dell PowerEdge servers. 
• Implementation of Dell EqualLogic ISCSI SAN Storage System. 
• Implementation of Dell DR Disk Backup System. 
• Implementation of VMware ESXi 5.5 Virtualization Appliance. 
• Implementation of VRanger Backup Appliance. 
• Implementation of Net gear 10GbE switches (Redundancy for VMware hosts and storage system). 
• Implementation of surveillance monitoring system. 
• Implementation of various intranet web applications such as Open meetings, Media wiki. 
• Maintenance and administration of CITRIX XenApp 6.5. 
• Maintenance and administration of Windows 2008R2 and 2012R2 servers. 
• Maintenance and administration of Windows 2003 server – Active Directory, DHCP, DNS. 
• Maintenance and administration of Windows 2003 Exchange Server. 
• Maintenance and administration of Asterisk server. 
• Maintenance and administration of IBM Power 720 (8202-E4) system (AIX, VIO). 
• Tasks management and support for clients and users on daily basis 

DMM - Digital Marketing Management Security Systems Administrator February 2017 - May 2017 (4 months) Johannesburg Area, South Africa 

• Verify personnel security clearance levels in accordance with approved access control procedures. 
• Perform inspections of personnel for unauthorized or prohibited information entering or leaving the organization and any of its structures. 
• Manage the implementation of standards and process for access enforcement and access governance across the enterprise. 
• Help design architecture and technology strategy for Authentication solutions. 
• Troubleshoot and resolve security system access issues. 
• Analysis of requests for potential risk before action.
• Answer general inquiries regarding information security practice or security access. 
• Make recommendations for implementing desired level of access controls. 
• Assist in implementing action plans to address system access issues.
• Follow process and procedures to ensure compliance with policy. 
• Provide basic user training on client facing security platforms (e.g.: LastPass Enterprise) 
• Maintain an asset register for desktop/cloud applications. 
• Maintain documentation for software, licenses, and maintenance records. 
• Submit purchasing requests for required applications/tools as necessary. 
• Provide excellent customer service to internal customers. 
• Provide tier 1 support for issues and questions from end users. 
• Provide tier 2 support for issues that members of the team have escalated. 
• Ensure the department is meeting its goals and targets for customer service and timeliness. 
• Continuous improvement and growth focused on technical and professional skills.  
• Maintain communications with other departments to ensure systems meet expectations. 
• Sharing of knowledge with team members to provide cross-training. 
• Knowledgeable about the latest technology and trends, enthusiastically keeping up to date with them. 

Transvaal Galvanizers Computer System Support Specialist May 2016 - December 2016 (8 months) Johannesburg Area, South Africa 

• Created and maintained (including data entry) database for outgoing and incoming shipment. 
• Shipment protocol administration.
• Software support (MS Office, Photoshop), third party software installation, system optimization. 
• Hardware support (new HW installations).
• Printer setup & troubleshooting.
• Network troubleshooting.
• Virus removal and system protection.
• Hardware upgrade for web server.
• System resource monitoring and optimization.
• Windows 2K server administration (AD).
• Web site upgrade and modification.

Basil Read Mining / Blasting & Excavating (Pty) Ltd. Software Support Analyst May 2015 - January 2016 (9 months) Boksburg, Johannesburg, South Africa

• Application Servers Deployment and Administration: WebSphere, JBoss, Tomcat.
• Access Management with Tivoli Access Manager and Open Access Manager.
• Integration of Tivoli Access Manager with WebSphere and JBoss application servers.
• Identity Management and Provisioning with Tivoli Identity Manager and Tivoli Directory Integrator.
• Implementation and Validation of business continuity and disaster recovery plans.
• Software Configuration Management and Continuous Integration.
• Redaction of manuals of operation related to deployed infrastructure.

Afrihost System Analyst II November 2014 - February 2015 (4 months) Johannesburg Area, South Africa 

• Software and hardware installation and troubleshooting. 
• Performed procedural documentation, created user guides and manuals. 
• Performed systems testing, training and conversion of documents. 
• Printer setup & troubleshooting 
• Performed in-home setup of computer systems and related equipment. 
• Network Planning, design and support 
• Windows 2K server installation and administration (AD, Web Server, File Server) 
• MS Exchange 2K administration 
• Security intrusion prevention 
• Firewall installation and management, ACL management 

DRDGOLD Limited Technical Support Engineer October 2012 - October 2014 (2 years 1 month) Germiston , South Africa 

• Handle the tasks of providing technical support on Citrix products to customers via phone and email.
• Perform responsibilities of analyzing and solving problems of minimal to moderate complexity under the instructions of team leads and management. 
• Responsible for achieving and maintaining call statistics like number of calls answered, number of cases closed, or issues resolved. 
• Handle the tasks of publishing articles on Citrix technical support issues.
• Provide technical consultation on current and proposed systems to the clients. 
• Perform responsibilities of documenting technical cases, recommendations and resolutions in the CRM system 

Groupe Promo-Staff RTM IT Network & Security Analyst December 2011 - September 2012 (10 months) Mildrand, Gauteng ,South Africa 

• Maintained security of voice and data networks and equipment. 
• Responsible for support of existing security policies and procedures, as well as creation & implementation of new security procedures. 
• Presented options to management for the enhancement of DNS, firewall, modernization of firewalls, and inbound e-mail security and robustness. 
• Assisted with the upkeep of network infrastructure including switches and load balancers. 
• Assisted in migration of VPN concentrators to new project. 
• Established NAS created network shares for users and departments. 
• Standardized workstation software by deployment using Symantec Ghost.
• Configured/maintained virus protection using Symantec Antivirus Server and Symantec Messaging Gateway. 

T-Systems International Security Systems Technician July 2010 - November 2011 (1 year 5 months) South Africa 

• Used previous experience in company to focus on securing information and systems. 
• Trained and mentored employees in many job descriptions regarding security & system basics, best practices, etc.
•  Documented exiting and in-development policies, procedures, and systems. 
• Deployed distributed intrusion detection sensor network. 
• Security lead on new product design team. Business continuity consulting. 
• Developed into lead security person at company. 
• Plan and coordinate staff moves or new staff setup, including PC's, phones, and equipment. 
•  Experience with maintaining Symantec Antivirus, Exchange 2000/03, IIS, and SQL.
• Working with a 200k budget, recommended, purchased and evaluated IT assets. 
• Maintained inventory of IT assets through Track IT and other accounting spreadsheets. 
• Responsible for Telephony system, phone moves, number routing tables and voicemail. 
• Provided company training on new software and hardware. 

Save the Children International Technical Support Consultant October 2008 - March 2010 (1 year 6 months) Democratic Republic of the Congo, Mbujimayi 

• Used knowledge of bind, Apache, SSH, and security to retrofit existing systems and engineer new, improved security systems.   
• Firewall creation and maintenance using Cisco ACL and Linux IP tables. 
• Basic Cisco 2900/5500 switch configuration and maintenance. 
• Trained end-users on system architecture and use. Expanded documentation. 
• Developed and implemented network security policies. 
• Assisted in the developing network architecture. 
• Handled software and hardware configuration. 

Microcom Communications Junior. Technical Support Engineer, Core Systems Development July 2007 - September 2008 (1 year 3 months) Democratic Republic of the Congo -Kinshasa

• Support technical support engineer in designing and developing highly complex integrated solutions to meet business requirements.
• Perform and evaluate cost analysis and vendor comparisons for large-scale projects to ensure cost-effective and efficient operations.
• Provide escalated, highly complex technical support to customers by investigating and resolving system related matters.
• Coordinate technical support staff in planning, conducting and overseeing the technical aspects of projects.
•  Develop training tools and documentation as well as oversee the implementation of the same Review technical literatures and current practices to support business requirements.

Université Officielle de Mbujimayi July 2007 - June 2008 (1 year) Democratic Republic of the Congo 

Teaching Assistant: Algorithmic Data Structures, Linear Circuits Systems, Operational Search, Statistics and Computational Architecture 

VODACOM CONGO (RDC) S.A IT Support August 2005 - May 2007 (1 year 10 months) Democratic Republic of the Congo- Mbujimayi 

• Administering & designing LANs, WANs internet/intranet, and voice networks.
•  Network connectivity troubleshooting, ping, tracer, telnet. 
• Responsible for communication protocols, configuration, integration & security.  
• Manage troubleshooting activities and upgrades. 
• Installed software and hardware as required. 
• Managed security options on software and hardware.

ACADEMIC SUMMARY 

Professional Training and Certifications 

• Google Apps Administrator (G Suite, Google Drive, Google Calendar, Google Analytics) 
• VMware vSphere: Install, Configure, Manage [ VCP 5.0] 
• VMware Certified Associate: Data Center Virtualization 5.0 
• VMware Certified Professional: Network Virtualization 5.0 
• ITIL Foundation in IT Service Management 
• Microsoft Certified System Engineer (MSCE)-2003 Server R2 
• Microsoft Certified Solutions Expert (MCSE)-2008 Server 
• Microsoft Technology Associate (MTA): Windows Operating System Fundamentals 
• Microsoft Certified Professional 
• CompTIA A+, N+, S+, Linux+ Certified

EDUCATIONS

University of the Witwatersrand - South Africa 

Master of Technology - MTech, Computer and Information Sciences and Support Services · (2007 - 2011) 

University of Mbujimayi - Democratic Republic of the Congo 

BTech Computer Sciences (2002-2007) 

• SUBJECTS:

Foundations of Computing , Mainframe Computing ,Computer Engineering, Computer Networking, Computer Security, Information Security Management , Computational Intelligence, Artificial Intelligence, Collective Intelligence, software engineering and Projects, Practical Business Analytics, Business Finance, Business Law, Business Strategy, Marketing Principles ,Financial Accounting , Statistics , Programming Fundamentals, Web Publishing and Databases, Data Structures and Algorithms, Advanced Object Oriented Design and C++, Project Management. 

Saint Peter High School (Democratic Republic of the Congo) - 2001, MATRIC 

Subjects: Mathematics (A), Physics (A), Technology (A), Science (B) 

The above provided information’s are true to the best of my knowledge and can be verified. 

EMMANUEL MUSENGA MPUMBUA