Dorina Cloete

Risilient, Motivated, hard-working, strong communication skills, critical thinker, self-starter, 

Facilities Manager 

Constitution Hill Development Company, Subsidiary of the GGDA (Gauteng Growth & Development Agency)

June 2019 – 31 October 2022

A Facilities Manager is a professional who ensures that services meet the needs of the workers it houses by inspections, repairs and all related problems. Their primary responsibilities are workplace efficiency, strategy development, management, implementation and reporting of all infrastructure related projects on site. .

Core Roles & Responsibilities

► Develop standard Policies & Procedures & mechanisms for workplace efficiency for Constitution Hill 

► Provide input in the development of strategies and policies relating to building, facilities, maintenance, disaster management and business continuity 

► Manage the Conhill Facilities i.e. Heritage buildings, museum & Exhibition space, tenanted areas & overall precinct infrastructure to comply with legislative & Heritage requirements/regulations. 

► Management of Facilities’ Equipment and staff to ensure optimal efficiency & productivity 

► Procure and Manage services rendered by external contractors (HVAC, security, cleaning, gardening etc) 

► Manage maintenance schedules & helpdesk

► Responsible for managing the Conhill ICT and Telephony service providers

► Responsible for managing, implementing & reporting on all on-site Infrastructure related projects

► Responsible for compiling annual maintenance plans (preventative) & programmes

► Responsible for compiling annual operational & procurement plans in order to implement maintenance plan within the allocated budget (both CAPEX and OPEX expenditures) 

► Prepare and implement Health and Safety plan and OHAS compliance measures across the site  

► Prepare, update & implement Emergency Evacuation Plan & Disaster Management Plan 

► Compile business cases, and reports as required by CEO, group & other Governmental stakeholders 

► Responsible for Facilities’ Audit and Risk tracking, monitoring & reporting 

► Budget planning, review, implementation & cost monitoring 

► Manage the recruitment and performance of staff within the FM Unit 

► Infrastructure planning & implementation in collaboration with ICT division

► Design floor plans/layout according to optimize workflow for resources 

► Asset management & write-offs 

► Responsible for Ergonomics & furniture management

► Fleet management

► Member of several Tender Bid committees to ensure compliance with PFMA.

Senior Manager, Facilities & Office Management 

GGDA (Gauteng Growth & Development Agency)

November 2010 – May 2019

Core Roles & Responsibilities

►Develop standard Policies & Procedures & mechanisms for workplace efficiency, implement & monitor

►Direct & plan and implement core operational services i.e. reception, security, maintenance, parking, correspondence, archiving, cleaning, catering, waste disposal, recycling as well as logistics & maintenance of company fleet  (front & back office solutions)

►Building, property and lease management

►Manage maintenance schedules & helpdesk

►Plan, Manage and implement projects ( such as migrations & refurbishing etc.)

►Compile business cases, management reports & develop project plans 

►Facilities Risk champion 

►Budget planning, review, implementation & cost monitoring 

►Preparation and submission of annual SCM plans 

►Preparation and submission of annual APP inputs

►Manage supplier contracts and performance with SCM 

►Recruitment and performance management of Facilities and Office management Division

►Manage internal hospitality requirements and hospitality staff

►Define, manage & implement Records Management Systems & Knowledge management strategies

►Implement and manage SLA’s/MOU’s

►Infrastructure planning & implementation in collaboration with ICT division

►Coordinate, track and monitor internal audit processes 

►Design floor plans/layout according to workflow to ensure optimization of both space & resources 

►Plan & facilitate furniture placements, replacements & asset write-offs 

►Develop & Implement Emergency Evacuation Processes, develop disaster recovery plans & implement in line with Business continuity principles 

►Ergonomics and furniture management

►Fleet management

►Appointed Member of BSC, OHAS Committee and other committees.

Host Cities’ Manager 

2010 FIFA World Cup SA Organising Committee 

June 2007 – July 2010

Core Roles & Responsibilities

►Responsible for Stakeholder and Relationship Management of all stakeholders (which included: 9 Host Cities, Local government, Provincial government, National Government and FIFA since this was the largest constituent group of both the OC and FIFA)

►Managed all the agreements and contracts with Host Cities for compliance and readiness to host the event

►Responsible for strategic coordination of key events and special projects

►Integrated all systems in the Host City Program into the 2010 OC IT system together with Chief Officer: IT&T and Project Manager

►Reviewed and monitored Bi-annual compliance reports submitted by the cities 

►Organised and Managed  quarterly Host City Forums 

►Managed administrative tasks related to business forums 

►Responsible for Strategic- and financial planning, budgeting and procurement of the Host Cities Department

►Human resource and performance management of Host City division

►Managed general Event protocol matters for and on behalf of the Nine Host Cities 

►Designed and implemented systems to manage the Host City Program and Host City 

►Department for seamless implementation of operations within the Corporate Governance structures.

► Higher National Diploma: Executive Assistant

     NQF Level 7, 360 credits, SAQA ID 21098

► Post Graduate Diploma: Program for Management Development, GIBS

     NQF Level 8, SAQA ID 67189

► BTEC Certified PMi, Project Management Institute – PMBok Project Manager

     NQF Level 5, 247 credits, SAQA ID 50309