Donovan Michael

Skilled in Contact Centres, Management, Social Media Management, Training, Youth Empowerment, Business Skills, Leadership Development, Sales skills, Business Relationship building and Service Provider Specialist. Donovan specialises in Personal Development and Leadership skills, and provides service that creates convenience, save time, and provide Quality workmanship for customers and goes above and beyond to meet your expectations

I’m a Learning and development professional with 15+ years’ experience in retail, sales, and ERP/SAP training. I help organisations boost performance and embrace change.
I’ve led large-scale training programs — from needs analysis to delivery and evaluation — and partnered with leaders to improve productivity and talent retention.
I’m passionate about empowering diverse teams, leveraging technology-driven learning solutions, and making onboarding and systems adoption seamless.
Open to local and international opportunities, including family-inclusive relocation.

Senior SAP Trainer

Datonomy Solutions (Client: Shoprite Checkers) — Jul 2024 – Present

• Deliver SAP and scanner training to butcher staff, managers, and regional leaders across Gauteng and other African regions.
• Facilitate operational training on stock receiving, daily production capture, and weekly inventory counts.
• Conduct sessions for staff of all levels (18–60 years old) to improve process adherence and productivity.

Operations Manager

REMAX Executive Group — Apr 2022 – Aug 2023

• Managed daily operations and agent performance, including onboarding and training of new hires and interns.
• Developed training content to drive sales growth and improve customer service.
• Implemented new technologies, led roadshows and weekly team meetings to align on KPIs and targets.
• Oversaw performance management, recruitment, and placements.

Head of Training & Development

RADA Training Academy — Sep 2019 – Sep 2020

• Led business operations and managed a team of 5 facilitators and 6 freelance trainers.
• Designed annual training calendars and streamlined workflows using CRM systems.
• Liaised with SETAs and client organizations to align programs with compliance requirements.
• Conducted one-on-one reviews, supervised training delivery, and drove staff motivation and productivity.
• Recruited and onboarded learners and staff.

Trainer / Facilitator

RADA Training Academy — Apr 2016 – Sep 2019

• Delivered accredited courses and developed learning materials.
• Coordinated venues, resources, and logistics for smooth session delivery.
• Marketed academy programs on social media and tracked learner progress.

Senior Trainer / Facilitator

Ignition Group — Sep 2014 – Dec 2015

• Delivered induction and on-floor sales and product training for new hires and team leaders.
• Developed scripts, learning materials, and performance intervention plans.
• Partnered with managers to address coaching needs, improve agent performance, and enhance learning effectiveness.

Senior Trainer / Facilitator

Velociti Call Center — Aug 2011 – Aug 2014

• Managed a team of 6 facilitators and oversaw training across multiple campaigns.
• Delivered performance management and sales training     (NQF 4).
• Designed training scorecards, monitored new hires, and implemented strategies to improve sales and service outcomes.

Team Manager / Trainer

Iboma Call Center — Oct 2009 – Jul 2011

• Supervised two outbound teams and a collections team to achieve daily, weekly, and monthly sales targets.
• Coached and mentored staff, conducted ongoing training, and drove performance improvements.

• TEFL/TESOL Master Course – 150 Hours — LearnTEFL
• Train-the-Trainer – Unit Standard 117871 
• Assessor – Unit Standard 115753 
• Project Management (E-Learning) 
• Applying SHE Principles & Procedures – NQF Level 2 
• Introduction to SAMTRAC 
• Cyber Security Certificate – OHSC 
• Teaching Adult Learners – Open2Study 
• Human Resources – Open2Study 
• First Aid, CPR & AED – Udemy 
• High School Certificate — Centenary Secondary School