DonMartin Nekhubvi

I obtaineda diploma in Information Technology. Majored in Development software and Information systems, from first year to second. The third year I majored in Java at the Vaal University of Technology. My background in programming, as critical thinker, a problem solver, team player and a bit of leadership skills indicate that I am open minded to work in a team, but in a competitive way. I am fueled by a passion to understand the nuances of cross-cultural programming. I consider myself a ‘forever student’, eager to build on my academic foundation in Artificial Intelligence and emergingtechnologies. I am always up to date with the latest development of technologies through continued coursework and professional development. My hunger for knowledge and determination to turn information into action, startedwhen I was learning different types of programming languages to develop myself and gain knowledge in the understanding of how computers communicate and most importantly how they were developed or created. I enrolled in short courses online throughIBM DNA (International Business Machines), Cisco Academy and Pearson Institute. I completed most of the certification through the Vaal University of Technology and managed to complete them. I am a very hard-working person and determined to work hard to improve what I already know. I am determined to learn every day, so I can discover a strategy that can improve humanity through the rise in emerging technologies.

IT support (SupportAnalyst) – 15/09/sig2022 (JD Group)

• First-line account management via Active Directory, including user account creations, 
• Effective call logging and management via the applicable call management tool within the contractual service level agreements considering call acceptance, repair times, resolve times, journal entries,
  on hold and pending call statuses, call priorities and call closures.
• terminations, password resets and related queries
• Debit checks Speed point remote repair ( FNB ,Capitec and Standard Nedbank)
• Diagnose and offer direct customer service and technical support to users through telephones, e-mails, and remote desktop services, ensuring excellent communication and customer service skills while maintaining a professional Service desk image at all times
• SAP sales order Cancellation.
• Email address passwordreset.
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Effective communication to the team, management and client in terms of call statuses, problem management, downtime and resolutions
• Customer-oriented and cool-tempered
• Coordinate with second-line internal support team members and vendors to resolve technical problems with hardware and software, ensuring excellent communication and relationship skills
  -Performing administrative functions, including the administration of procedures and report creation where applicable.
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Trade Link Retail IT 

• Debi Check – Speed point(ABSA and FNB) repairs and remote technical support 

Certifications

Cisco Networking Academy

IT Essentials: PC Hardware and Software (16 May 2019) Introduction to Networks 1 (27 Nov 2019)

Introduction to Cybersecurity (02 Feb 2021)

Routing and Switching Essentials (20 May 2020) – Completedwith merit

Pearson Python Institute

PCAP (Programming Essentials in Python) – 12 Aug 2020

Data Science & Analytics Intro(10 Sep 2021)

Identify Potential Repeat Customer for Your Business(11 Sep 2021) Predict Employee TurnoverUsing IBM WatsonStudio (12 Sep 2021) Python (22 Sep 2021)

Getting Started with Enterprise Data Science (27 October 2021)

Google Certification (Coursera)

Crash Courseon Python (22 Oct 2021)