Deon Kisten

SUMMARY: Remarkably gifted and knowledgeable Hotelier/Property Manager/Facilities Manager with huge all-round management experience in being fully responsible for Hotels, Commercial Properties, Facilities, Operations and Building Management ensuring high standards are maintained at all times and company policies and procedures are followed to provide excellent customer service.

Skills and Experience

1. Over 28 years’ work experience
2. Extensive all-round knowledge of Hotel Operating Procedures and Property Management.
3. Great experience in security systems and procedures. 
4. Disaster Management.
5. Preventative building maintenance plans, (HVAC, Plumbing, Electrical, Fire).
6. Risk Management.
7. Creating and managing SOP’s.
8. Vendor Management.
9. CCTV Management.
10. Project planning and management.
11. Landscaping Management.
12. Housekeeping Management.
13. Standby power maintenance.
14. Tenant retention.
15. Acquiring new Tenants.
16. Quality assurance.
17. Investor attitude.
18. Sustainability focused, (Solar, grey water, etc.)
19. Excellent problem-solving skills with great turnaround time.
20. Excellent reporting skills.
21. Excellent communication skills on all levels.
22. Strong energy, alertness and decisive, and ability to work alone or as part of a team. 
23. Excellent attention to detail and analytical.
24. Strong confident and professional individual who is capable of working on own initiative and being very self-motivated. 
25. Excellent interpersonal skills. 
26. Considerable ability to use computers in PMS, POS, and MS Office. 
27. Exceptional ability to manage and lead a team independently.
28. Able to acquire and maintain loyal repeat business.
29. An excellent trainer who achieves ingoing success by building morale, maintaining the team’s self-confidence and, training them to build the sale by improving their people skills and product knowledge.

Skills and Experience

1. Over 28 years’ work experience
2. Extensive all-round knowledge of Hotel Operating Procedures and Property Management.
3. Great experience in security systems and procedures. 
4. Disaster Management.
5. Preventative building maintenance plans, (HVAC, Plumbing, Electrical, Fire).
6. Risk Management.
7. Creating and managing SOP’s.
8. Vendor Management.
9. CCTV Management.
10. Project planning and management.
11. Landscaping Management.
12. Housekeeping Management.
13. Standby power maintenance.
14. Tenant retention.
15. Acquiring new Tenants.
16. Quality assurance.
17. Investor attitude.
18. Sustainability focused, (Solar, grey water, etc.)
19. Excellent problem-solving skills with great turnaround time.
20. Excellent reporting skills.
21. Excellent communication skills on all levels.
22. Strong energy, alertness and decisive, and ability to work alone or as part of a team. 
23. Excellent attention to detail and analytical.
24. Strong confident and professional individual who is capable of working on own initiative and being very self-motivated. 
25. Excellent interpersonal skills. 
26. Considerable ability to use computers in PMS, POS, and MS Office. 
27. Exceptional ability to manage and lead a team independently.
28. Able to acquire and maintain loyal repeat business.
29. An excellent trainer who achieves ingoing success by building morale, maintaining the team’s self-confidence and, training them to build the sale by improving their people skills and product knowledge.

Last Standard Passed:              Matric (Senior Certificate) - 1994

Last School Attended:              Foresthaven Secondary School

Subjects Passed:                      English, Afrikaans, Computer Practice, Communication and Deportment, Typing, Office Practice, Accounting

Certificates and Awards:           Afrikaans, Communication and Deportment

Positions of Responsibility:       School Prefect, School Sports Captain, interschool Sports Captain, Debate Team.

Tertiary Qualifications

Institute Attended:                   Damelin Management School-1995

Qualification Obtained:             Diploma in Bookkeeping

Duration:                                  1 Year