Chelsea Mari

I am currently a Training Specialist at Amazon Customer Service, and I am extremely passionate about my job. I have onboarded numerous new hire teams, who have proven to be assets to the business. I enjoy being an integral part of the continuous growth and development of people within the organization.

Building and nurturing my relationships with my stakeholders is very important to me, as I believe that networking and forming professional bonds with people within the business is extremely important, and is something I constantly put my time into.

Virtual Digital and Device Support 
Digital Advanced Technician

• Customer and Internal Peer-to-Peer Facing support 
• Digital Content Support including Software and Games Support
• Account Management
• Ticket logging for Problems and Critical issues
• Remote Support 
• 3rd Party Seller Communication 
• Application and Content Support
• Supervisory Escalation (Customer and Outage)

Adhoc Duties
• New Hire Induction and training
• Data Mining and Auditing for Amazon Gaming Support
• Team coaching and training
• Process improvement initiative
 

Supervise structured learning metrices and also oversee their results for the assigned territory and region.
Managing live performance metrices end to end for the assigned territory.
Deliver various training courses as continuous learning.
Maintaining data and analysis through reports on excel (as per business requirement)
Ensure completion of new hire training program, coaching & other performance improvement programs on time.
Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
Identifying learning coaches & certifying them.
Lead the individual improvement projects to enhance the business performance.
Drive Quality & Learning metrics
Conducting virtual sessions & Class room sessions to the stake holders

Interim studying Bachelor of Laws - to be completed