chantelle hopkinson

To log, close, update, follow up and monitor customer calls.
     To provide timeous diagnosing and resolution of calls/problems.
     Keep records relating to queries and generate reports.
     Being in charge of whereabouts of engineers at all times.
     Keeping engineers motivated and helping them achieve their 
     goals. 
     Making sure targets are met every month.
     Assisting other branches in making sure calls get resolved ASAP.
Assisting with vehicle inspections making sure all vehicle inspections are in weekly. Arranging services for vehicle’s. 
Checking on Pastel if calls are completed and if not I report to the manager stating that the calls are not completed so that we find a solution and complete.
     Tracking on vehicles as well as on the calls.
     Tenders and quotes for clients as well as sales.
     Managing the office when manager is not at the office including
     All HR, and payments.
 

I have obtained the following certificates in the IT industry

1. Applications
2. Data + Bi
3. Financial Management 
4. Infrastructure & Operations
5. People + Resources 
6. Project management + PPM
7. Security + Risk
8. Service planning + architecture 
9. Strategy & Governance