Chantele Pretorius

Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of bookkeeping, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.

BAUMANS ENGEN FUEL STATION - POLOKWANE

BOOKKEEPER FOR 2 FUEL STATIONS / OPERATIONAL MANAGER

• Carried out day-day-day duties accurately and efficiently.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment. Exceeded goals through effective task prioritization and great work ethic.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
• Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
• Established Pastel Sage Accounting system to reflect accurate financial records.
• Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
• Processed payments and returns with accuracy and efficiency.
• Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives. Completed special projects by using effective decision making, critical thinking and time management skills.
• Actively listened to customers, handled concerns quickly and escalated major issues to senior management.
• Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
• Reviewed time sheets for anomalies and worked with supervisors to correct issues.
• Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.

BP SAN SOUCI FUEL STATION - POLOKWANE BOOKKEEPER / OPERATIONAL MANAGER

• Organized and carried out proactive month-end, quarterly and year-end processes.
• Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
• Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
• Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements.
• Reported financial data and updated financial records in ledgers and journals.
• Investigated daily variances uncovered with reports and corrected errors to resolve discrepancies.
• Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
• Recorded inventory sales into organization's weekly income report. Provided constructive feedback to workers, which improved morale and boosted efficiency.
• Accomplished multiple tasks within established timeframes.
• Developed and maintained relationships with customers and suppliers through account development.
• Managed inventory control, cash control and store opening and closing procedures.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Submitted reports to senior management to aid in business decision-making and planning.
• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
• Represented company at national and regional trade shows.
• Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
• Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
• Created and implemented forward-thinking initiatives to improve employee engagement.

  MOKONE’S SHELL FUEL STATION - POLOKWANE / PAYROLL / STAFF MANAGER

• Delivered full administrative support, including schedule management and internal and external meeting organization.
• Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
• Pulled internal reports as requested (salaries, bonuses, hours worked).
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Recorded minutes at board meetings adhering to proper procedures and bylaws.
• Pursued every opportunity to increase staffing program success, from initial on boarding through continued positive employee relations and communication strategies.
• Advised senior managers about employee-related issues and identifiable workforce trends.
• Administered monthly reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures. Prioritized helping customers over completing other routine tasks in store.

WJRF PROJECT MANAGEMENT - POLOKWANE / PERSONAL ASSISTANT 

• Displayed absolute discretion at handling confidential information.
• Maintained appropriate filing of personal and professional documentation.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Transported children to and from school, activities and appointments.
• Coordinated and planned vacations for family.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.

DE GRAAF UNDER CAR – POLOKWANE/LEBOKGOMO

RECEPTIONIST

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Collected deposits, fees and payments.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Answered questions about store policies and addressed customer concerns.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Worked closely with Owner to solve problems and handle customer concerns.
• Logged reports, expenses, receipts and sales documents into digital database.
• Identified client needs, built relationships and overcame objections to drive sales.
• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.

NQF Level 3 – Customer Service Excellence

BP Southern Africa | Gauteng

Apr 2015 - May 2015 Unit Standard US ID 123258

Foster and Maintain Customer Relations

Fire Marshall

Nett Care | Polokwane

Jun 2015 - Jul 2015

General Permit Issuer Course Level 1 

TRAINRITE PTY LTD | Gauteng

Nov 2019 - Nov 2019 

Certificate number: 009254

Have been found competent by participation and a written examination.

Diploma Social Business Marketing

Jun 2020 - Nov 2020

SHAW ACADEMY | South Africa

Diploma Social Business Marketing 

Diploma in Basic Physiology

Mar 2021 – Current

SHAW ACADEMY | South Africa 

Senior Financial Accounting - International

Jun 2021 – Current

SKILLS ACADEMY | South Africa NQF Level 6 

High School Diploma

Jan 2001 - Oct 2004

HOERSKOOL PIETERSBURG | POLOKWANE