Chanté Smit

I am an ambitious and goal-driven individual who is passionate about the Hospitality and Events industry. When working on projects I have no trouble remaining focused and organized. Meeting and working with new people and learning about their backgrounds is something I enjoy. I am dependable and willing to help my coworkers and achieve organizational goals. Evaluating procedures and processes before starting a project to identify any foreseeable issues or concerns is something I excel at. I find that it is better to be proactive than reactive in any given situation. Integrity, honesty, and authenticity mean a great deal to me, and I do what I can do to continue improving and being the best I can be at whatever I do.

My skills in cash handling, project management and billing help me handle a variety of challenges. I meet the requirements for the role and look forward to discussing how I can be a long-term valuable asset to the team.

I would greatly appreciate your review of my enclosed resume and outlined credentials. Working as an a Front Desk intern (Rotational), I have learned a lot about the importance of excellent customer service and creating a memorable guest experience, and I would love the opportunity to grow within the company.

Thank you for your time and consideration. At your convenience, I am available for an interview or further discussion. I look forward to your response.

2022-2023

Front Desk Agent (Rotational) • Louisville Marriott Downtown (FSPMS/MARSHA)

Roles and Responsibilities:

• Manage online, phone and in-person room reservations
• Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
• Process all payment types such as room charges, cash, checks, debit, or credit
• Respond to guests’ issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
• Arrange specialized services for VIP customers
• Complete daily checklists and run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
• Follow up with guest regarding satisfaction with guest-related issues
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservation
• Process all check-outs including resolving any late and disputed charge
• Coordinate with Housekeeping to track readiness of rooms for check-in
• Cash guests' personal checks and traveler's checks
• Count bank at the beginning and end of shift and balance and drop receipts according to Accounting specifications
• Operate telephone switchboard station
• Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date
• Print and fold folios and ensure that they are placed under each guest room door the night before check-out
• Assist Managers in training new associates

September-October 2021 (Practical)/ April-June 2022

Events Assistant • WEDJ Mice

Roles and Responsibilities:

• Request and obtain quotes from suppliers
• Generate quotes
• Send promotional mails
• Follow-up with suppliers and clients
• Networking
• Site visits with clients
• Assistant supervisor during event set-up

April-May 2021 (Practical)

Housekeeper • River Meadow Manor

Roles and Responsibilities:

• Enter guest room by following set procedures
• Collect and transport used linen and towels
• Replenish linen, towels, and guest amenities in the room
• Following correct cleaning and sanitation procedures
• Wearing the correct personal protective equipment
• Clean bathroom: floors, bathtub, toilet, sink, shower, surfaces, window shutters
• Following correct procedures when doing a final inspection of the room
• Check functionality of lights, TV, bedside lamps, and air conditioning system
• Clean room: dust surfaces and window shutters, clear dustbins, make the bed with clean linen and pillowcase, vacuum carpets and mats

November 2020 - March 2021 (Practical)

Waitress • Apogee Boutique Hotel & Spa

Roles and Responsibilities:

• Restaurant Table Setup
• Serving at various functions and restaurant
• Preparing and serving specialty coffees and hot beverages
• Upkeep of coffee station and restaurant
• Stocktaking
• Table set-up according to bookings and functions
• Follow and maintain protocols of Covid 19 restaurant regulations
• Inventory control and various investigations
• Daily hygiene and upkeep of the restaurant
• Housekeeping operations: Ironing, clean rooms, put new sheets on beds, mop, and sweep
• Reservation Operations: Answer phone calls, make restaurant reservations, room bookings
• Learning point-of-sales systems
• Punch in meal and drink orders

February 2019–February 2020

Au Pair • AuPairCare

Roles and Responsibilities:

• Morning routines, weekly schedules, and meal preparations
• Homework and transporting kids to afterschool activities
• Washing and folding laundry
• Do playtime and tidying up

June 2017– July 2018

Daycare Teacher’s Assistant • Dolfyntjies Speelskool

Roles and Responsibilities:

• Morning routines, weekly schedules, and meal preparations
• Homework and transporting kids to afterschool activities
• Washing and folding laundry
• Do playtime and tidying up

April - June 2017

Shop Assistant

Elzette boutiques

Roles and Responsibilities:

• Assisting customers in finding the right clothing items they are looking for
• Address customer complaints and inquiries
• Load clothing items into the vehicle, unload and neatly pack clothing items on the rail
• Welcome and greet customers
• Manage point-of-sale processes

2023 - Adult and Pediatric First Aid/CPR/AED (Red Cross Learning Center)

2023 - TIPS (Training for Intervention Procedures - Serving/Selling alcohol in hotel)

2022 - Brilliant Host Award

2021 - Basic First Aid Course Level 1

2021 - Basic Fire Fighting Course Level 1

2021 - CATHSSETA: Events Support Assistant: (EVM/SUPASSOP/4/0002)

2021 - CATHSSETA: Further Education and Training Certificate: Hospitality Reception (59790)

2021 - CATHSSETA: National Certificate: Food and Beverage Services(14113)

2021 - CATHSSETA: National Certificate: Accommodation Services (14110)

2021 - City & Guilds: Award in Food Safety in Catering (8066-203)

2021 - City & Guilds: Diploma in Accommodation Operations and Services (8068-02)

2021 - City & Guilds: Diploma in Reception Operations and Services (8067-02)

2021 - City & Guilds: Diploma in Food and Beverage Service (8066-02)

2021 - WSET Level 1 Award in Wines

2021 - Basic Word and Excel Competency Certificate

2020 – 2021 Hospitality Management Program, Capital Hotel School, Pretoria, Gauteng

2019 Certificate: Event and Wedding Planning, QC Event School

2012 – 2016 Vaalharts High School, Jan Kempdorp, Nothern Cape