Humaira Mea

01/2018 – 06/2023                     Customer Service Manager, Isipele Security – South Africa

Duties:

• Effectively supervised day-to-day front-end operations of a busy customer service department.
• Hired, trained, and mentored top customer service agents and front-end staff.
• Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.
• Created, edited, and altered customer service strategies and procedures in Agile manner to best deliver a satisfying experience for all store customers.
• Managed and updated the customer loyalty program.
• Exercised the following skills: critical thinking, creative thinking, problem solving, decision making, time management, written and verbal communication, networking and leadership skills.

02/2014 – 12/2017                     Administrative Manager, Isipele Security – South Africa

Duties:

• Provided administrative support to management, including scheduling, filing, and report preparation.
• Developed and implemented office procedures to improve accuracy and efficiency.
• Prepared and monitored budgets, ensuring accuracy of financial reports.
• Assisted with organization of meetings, conferences, and special events.
• Coordinated travel arrangements and expense tracking for staff.
• Handled confidential information with discretion and diplomacy.
• Provided guidance to staff on administrative matters.
• Created and maintained filing systems, ensuring accuracy and security.
• Developed and maintained relationships with vendors, suppliers, and customers.
• Oversaw daily office operations, including managing mail, office supplies, and equipment.

02/2012 – 01/2014                     Events Coordinator, Icesa City Campus – South Africa

Duties:

• Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
• Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
• Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.

02/2012 – 10/2012                     Personal Assistant, Icesa City Campus – South Africa

Duties:

• Manage calendar and schedule meetings, appointments, and travel arrangements.
• Prepare and edit correspondence, reports, and presentations.
• Handle incoming calls and emails.
• Create and maintain filing systems.
• Research and compile data for reports.
• Assist with event planning and coordination.
• Monitor and order office supplies.
• Manage expense reports.
• Prepare and submit expense reports.
• Coordinate travel arrangements.
• Assist with special projects as needed.
• Provide general administrative support.

05/2010 – 02/2012                     Examinations Assistant, Icesa City Campus – South Africa

Duties:

• Liaising with the academic staff to organise examinations.
• Producing a timetable for internal and external exams to include dates, times, location, the number of students and examiners.
• Arranging appointments with external examiners on examination days.
• Responsible for the storage, collection and dispatching of examination papers in a timely manner.
• Create invigilation rosters and schedules.
• Supervised internal and external moderation.
• Data capturing results.

07/2010 – 01/2014                     Computer Literacy Facilitator, Icesa City Campus – South Africa

Duties:

• Provided basic computer literacy skills to students in the context of their classroom curriculum.
• Implemented daily and weekly lesson plans. 
• Provided a personalized instructional program compatible with individual abilities.
• Setting and marking  Exam Papers

10/2009 – 05/2010                     Marketing Consultant, Icesa City Campus – South Africa

Duties:

• Identified areas of existing marketing campaigns that can benefit from improvement or updates.
• Used market research to help the campus develop new marketing materials to use in campaigns.
• Completed administrative tasks like scheduling meetings and presentations.
• Conducted research on market trends and competitor performance to inform new campaigns.
• Compiled reports to share with marketing managers.

09/2008 – 10/2009                     Receptionist, Icesa City Campus – South Africa

Duties:

• Efficiently handled scheduling, travel arrangements, logistics for events, business reports / documentation, customer service, greeting customers, mail distribution, answering phones, and other tasks for senior executives and managers.
• Gathered expense information and compiled accurate reports with documentation on a regular basis.
• Acted as the single point-of-contact for customer inquiries and provided timely responses.
• Maintained a high level of confidentiality in all employee relations and documentation.
• Effectively planned heavy calendar management and scheduling of appointments for executives and managers.

2006                                         Matric 

• Raisethorpe Secondary School

2007                                         Introduction to Personal Computing Certificate 

• Intuition College

2007                                         Advanced Computing Certificate 

• Intuition College

2013                                         I-cas – Staff Developement 

• Icesa City Campus

2023                                         TEFLCertificate

• Teacher Record