Humaira Mea

I am a service professional with over a decade of experience in serving the public. Nine of those years have been spent in a supervisory/ managerial role.

I am currently a part time English tutor to foreign students, online. This is a new endeavour that I am thoroughly enjoying as it has been beneficial to my communication, listening and interpersonal skills. 

In my previous position as Customer Service Manager at Isipele Security, I led the customer service team in ensuring that customer complaints and questions were dealt with in a professional and courteous manner. I have impeccable interpersonal and communication skills that allow me to assist customers with grace in a way that enhances understanding. I also possess excellent leadership and supervisory skills. I am a critical thinker with a niche for service excellence and customer satisfaction.

 I always rise above expectations when taking on a position which has earned me several promotions over the years. 

In addition those on my team often spoke highly of my ability to be consistent and fair in my dealings with both employees and customers. I have always stayed true to treating others with passion and compassion which is why I have gained and maintained an excellent rapport amongst staff and clients over the years.

I would love to be awarded the opportunity to bring these skills to your company. I hope my resume meets your favourable consideration.

I welcome you to contact me by telephone or email at your convenience to arrange an interview as I am available immediately.

Regards

Ms H Mea

01/2018 – 06/2023                     Customer Service Manager, Isipele Security – South Africa

Duties:

• Effectively supervised day-to-day front-end operations of a busy customer service department.
• Hired, trained, and mentored top customer service agents and front-end staff.
• Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.
• Created, edited, and altered customer service strategies and procedures in Agile manner to best deliver a satisfying experience for all store customers.
• Managed and updated the customer loyalty program.
• Exercised the following skills: critical thinking, creative thinking, problem solving, decision making, time management, written and verbal communication, networking and leadership skills.

02/2014 – 12/2017                     Administrative Manager, Isipele Security – South Africa

Duties:

• Provided administrative support to management, including scheduling, filing, and report preparation.
• Developed and implemented office procedures to improve accuracy and efficiency.
• Prepared and monitored budgets, ensuring accuracy of financial reports.
• Assisted with organization of meetings, conferences, and special events.
• Coordinated travel arrangements and expense tracking for staff.
• Handled confidential information with discretion and diplomacy.
• Provided guidance to staff on administrative matters.
• Created and maintained filing systems, ensuring accuracy and security.
• Developed and maintained relationships with vendors, suppliers, and customers.
• Oversaw daily office operations, including managing mail, office supplies, and equipment.

02/2012 – 01/2014                     Events Coordinator, Icesa City Campus – South Africa

Duties:

• Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
• Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
• Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.

02/2012 – 10/2012                     Personal Assistant, Icesa City Campus – South Africa

Duties:

• Manage calendar and schedule meetings, appointments, and travel arrangements.
• Prepare and edit correspondence, reports, and presentations.
• Handle incoming calls and emails.
• Create and maintain filing systems.
• Research and compile data for reports.
• Assist with event planning and coordination.
• Monitor and order office supplies.
• Manage expense reports.
• Prepare and submit expense reports.
• Coordinate travel arrangements.
• Assist with special projects as needed.
• Provide general administrative support.

05/2010 – 02/2012                     Examinations Assistant, Icesa City Campus – South Africa

Duties:

• Liaising with the academic staff to organise examinations.
• Producing a timetable for internal and external exams to include dates, times, location, the number of students and examiners.
• Arranging appointments with external examiners on examination days.
• Responsible for the storage, collection and dispatching of examination papers in a timely manner.
• Create invigilation rosters and schedules.
• Supervised internal and external moderation.
• Data capturing results.

07/2010 – 01/2014                     Computer Literacy Facilitator, Icesa City Campus – South Africa

Duties:

• Provided basic computer literacy skills to students in the context of their classroom curriculum.
• Implemented daily and weekly lesson plans. 
• Provided a personalized instructional program compatible with individual abilities.
• Setting and marking  Exam Papers

10/2009 – 05/2010                     Marketing Consultant, Icesa City Campus – South Africa

Duties:

• Identified areas of existing marketing campaigns that can benefit from improvement or updates.
• Used market research to help the campus develop new marketing materials to use in campaigns.
• Completed administrative tasks like scheduling meetings and presentations.
• Conducted research on market trends and competitor performance to inform new campaigns.
• Compiled reports to share with marketing managers.

09/2008 – 10/2009                     Receptionist, Icesa City Campus – South Africa

Duties:

• Efficiently handled scheduling, travel arrangements, logistics for events, business reports / documentation, customer service, greeting customers, mail distribution, answering phones, and other tasks for senior executives and managers.
• Gathered expense information and compiled accurate reports with documentation on a regular basis.
• Acted as the single point-of-contact for customer inquiries and provided timely responses.
• Maintained a high level of confidentiality in all employee relations and documentation.
• Effectively planned heavy calendar management and scheduling of appointments for executives and managers.

2006                                         Matric 

• Raisethorpe Secondary School

2007                                         Introduction to Personal Computing Certificate 

• Intuition College

2007                                         Advanced Computing Certificate 

• Intuition College

2013                                         I-cas – Staff Developement 

• Icesa City Campus

2023                                         TEFLCertificate

• Teacher Record