Brilliant Senoa

Innovative individual with robust monitoring and reporting expertise. Passionate about software programming, networking and sustainable infrastructure. Adept at diagnostics and issues resolution. Dedicated Computer Support Engineer with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Analytical professional dedicated to identifying and resolving ICT problems. Dependable in achieving objectives and ready to expand horizons in challenging new environment with focus on leveraging technological advances to better serve user and business needs.

• Constantly achieved production targets by accomplishing tasks to deadlines and meeting quality targets.
• Provide technical support to clients
• Maintaining operations by monitoring the performance of Infrastructure and Services across Group IT Operations for error and stoppage messages.
• Prioritize and respond to help desk tickets as appropriate.
• Manage EFT’s
  Entering commands to correct errors and stoppages.
• Notifying supervisor for additional resources to ensure that service quality is adhered to.
• Follow and perform the accurate escalation processes and communicate on the relevant incidents.
• Collaborate and work with the infrastructure teams to deliver required service levels.
• Investigate, diagnose, and take prescribed actions on all operational events, alarms, and incidents.
• Document problems and actions by completing production logs.
• Contributes to team effort by accomplishing related results as needed.
• Update the shift report with all major and outstanding issues.
• Identify any fault with systems or services and escalate accordingly.
• Maintain and produce required operational documentation.
• Perform Daily Backups

IT Diploma