Brian Mncube

As a skilled Account Manager and Business Analyst, I excel in customer relations, sales, and strategic planning. I have ample experience in these areas and a proven success track record.
Additionally, I possess a strong background in maintaining efficient LOB and Front-end systems. I leverage my infrastructure and operational knowledge to improve processes and troubleshoot issues using diagnostic procedures and in-depth technical expertise.

WORK EXPERIENCE

THE BLADES HOTEL - FRONT OFFICE MANAGER & Food & Beverage Manager

2011/03 –2013/08

• Reports (static report, Daily, weekly, and monthly reports).
• Managing a team of 5 receptionists 
• To maintain the 4-star standards at the Blades Hotel.
• Do weekly reports and submit them to the General Manager.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle.

HOLLARD INSURANCE 

CUSTOMER CARE

  2014/01–2015/08

BUSINESS ANALYST

  2015/09–2017/10

IT TEAM LEAD – APPLICATION SUPPORT

  2019/08–2020/08

BUSINESS ANALYST & PRODUCT OWNER

  2020/09–2023/01

Responsibilities 

• Resolved malfunctions with systems and programs through troubleshooting.
• Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Resolved malfunctions with systems and programs 
• Manage development and support team.
• Delegate tasks, manage SLA, and set deadlines
• Oversee day-to-day operations
• Provide extensivesupport in sales, technical and business areas
• Discover training needs and provide coaching
• Listen to team members’ feedbackand resolve any issues or conflicts
• Recognize high performance and reward accomplishments.
• Suggest and organize team-building activities
• Performing requirements analysis.
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Staying up-to-date on the latestprocesses and IT advancements to automate and modernize systems.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.

FNB - SENIOR BUSINESS ANALYST 

2023/02– PRESENT 

• Work closely with business stakeholders to understand their needs, objectives, and challenges.
• Elicit, document, and analyze business requirements, processes, and workflows.
• Translate business requirements into clear and concise functional specifications for technical teams.
• Collaborate with technology teams to design solutions that meet business needs.
• Propose innovative and practical solutions to address business challenges.
• Ensure that proposed solutions align with the organization's strategic goals and technological capabilities.
• Serve as a liaison between business stakeholders and technology teams.
• Communicate complex technical concepts to non-technical stakeholders.
• Present findings, recommendations, and project updates to various audiences.
• Create detailed documentation including business requirements, process flows, use cases, and user stories.
• Maintain accurate and up-to-date project documentation throughout the project lifecycle.

EDUCATION

LOBONE SECONDARY SCHOOL - MATRIC

2006 

FTI COLLEGE

2021

Business Analyst certificate

AGILE TRAINING – SCRUM ALLIANCE

2022

Certified Scrum Product Owner

MANCOSA UNIVERSITY 

Business Administration Certificate 2019

Bachelor of Business Administration – 

2022 - In Progress