Bongumusa Khumalo
Legal
About Bongumusa Khumalo:
Customer Service and Escalations Desk professional with proven experience handling complex complaints, managing claims, and coaching advisors in high-volume environments. Strong background in quality assurance, compliance, GDPR, and process improvement, with a consistent focus on accuracy, risk reduction, and customer satisfaction. Currently pursuing an LLB (Bachelor of Laws) at the University of KwaZulu-Natal.
Experience
Customer Service and Escalations Desk professional with proven experience handling complex complaints, managing claims, and coaching advisors in high-volume environments. Strong background in quality assurance, compliance, GDPR, and process improvement, with a consistent focus on accuracy, risk reduction, and customer satisfaction. Currently pursuing an LLB (Bachelor of Laws) at the University of KwaZulu-Natal.
Education
LLB (Bachelor of Laws) – 2025 | University of KwaZulu-Natal National Senior Certificate (Grade 12) – 2016 | Zama High School
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