bhekilizwe mpunzi

I am a skilled and experienced Telecommunications Engineer with more than 15 years of hands-on experience in Telecommunications with a solid background in IMS Core Network, Wireless Communications, Fibre Technology, Project Planning & Implementation and IT service management.

Highly developed analytical expertise and problem solving, time-management, exemplary performances under pressure and the ability to achieve tight deadlines in fast paced environments.

Proficient use of Management tools such as U2000, NCE, iMaster MAE

Operation-maintenance, troubleshooting & configuration of Huawei CS& PS Core Network Nodes like, MSC, HLR, MSS, HSS, MGWs, STP, IMS, SBC, E9000 & RAN (eNode B).

Media handling, transcoding, call-modelling CS, PS and have knowledge on the MGW's. 

SPS- Diameter, SS7 message filter/screening based on the message categories in CAP, MAP Diameter protocols. 

Basic IP knowledge to work on layer 2 & 3 level platforms. 

Goal-oriented team player and leader with solid knowledge in project management, communication and people skills.

Resolution of trouble tickets raised by NOC / Customer / LNOC Teams

Fault management on all NEs and follow up with support in case of escalated cases

Analysis of Network performance issues. Proficient in optical networking technologies such as DWDM and SDH

Ensure current license and software versions are suitable for the present network requirement

Able to verify and execute the plan provided by planning team.

Capacity management and reporting in case of possible breach in capacity

Liaise with 3rd Party Suppliers / Vendors for resolution of the Faults / Problems needing vendor support

New enterprise SIP interconnect configurations, Network nodes upgrades, Traffic shift and balance.

CN license application, License update, License capacity monitoring and forecast, Customer interface/communication, Weekly Database backup checking, Handle new requirements from Customer, KPI / Network Quality improvement / optimization.

Disaster recovery planning & reporting change operation execution, Spare parts management / update.

Employment: TelOne (2007-2014) Noc Technician 

(2015-Present) TelOne Core Network Engineer Voice

>Honours Degree in Information System

Midlands State University

Degree Class: 2.1

2011 – 2013

>National Diploma in Telecoms 

Telone Centre for Learning

Classification: Pass

2007 – 2008

>National Certificate in Electronics  Communication

Bulawayo Polytechnic 

Classification: Pass

2003 - 2006