Beverley Ronald

To whom it may concern

To introduce myself, my name is Beverley Morgan Ronald and I am 35-year old Customer service administrator and Marketing professional, and a holder of a BCOM Marketing Management degree from the University of South Africa.

I strongly believe that the requirements for this role is perfectly aligned to my professionalism, ambition, personality, experience and expertise in the CRM environment.

For the last 10 years I have been actively working in customer-focused positions having been employed by Sappi Paper (Sales Office) as a Customer Services Representative from 2010 to 2012, and as a Key Account Administrator at 5M Productivity / Batterycaredotforklifts from 2012 to present. My core tasks and responsibilities in these roles include:

• Daily, weekly and monthly meetings with customers to gauge levels of satisfaction,
• Manage client complaints, queries and suggestion from receipt to close-out including distribution to the relevant channels for action and providing on-going feedback to customers on the status of their queries, complaints etc.,
• Preparation of weekly and month service reports for customer management,
• Internal management of internal and external suppliers and service providers to ensure the requisite quality of products and services are provided to the customer base,
• Ensure that all sites are fully equipped (equipment, trained manpower and supplies) at all times to provide the requisite service to the customer.

Prior to 2010, I have worked in the engineering planning department for Sappi Paper (Enstra Mill), the logistics department for Unilever and the finance departments for Supergroup Micor and BWT Transport. 

All of the above roles and experiences has enabled me to develop high attention to detail and strong skills in multi-tasking, workflow planning, problem solving, working in teams and working in fast paced and pressurised environments and managing stressful situations.

I have excellent communication skills and very fluent in English (spoken and written) and proficient the MS Office suite (Word, Excel, Outlook and PowerPoint) and social media. 

I have developed a passion for CRM due to the unique platform it offers to engage with existing and potential customer base through various channels, as well as the opportunity it provides to directly and proactively improve customer satisfaction; evaluate customer behaviour and segmentation; increase brand awareness, enhance product offering, create key differentiators and competitive advantage and ultimately broaden market share.

I firmly believe that I will be an asset to your company in a fiercely competitive business sector with a diverse customer base and for a company that is renowned for its customer engagement, innovation, forward thinking and creativity.

Attached herewith is my curriculum vitae. I look forward to hearing from you.

Thank you for your time and consideration.

To whom it may concern

To introduce myself, my name is Beverley Morgan Ronald and I am 35-year old Customer service administrator and Marketing professional, and a holder of a BCom Marketing Management degree from the University of South Africa.

I strongly believe that the requirements for this role is perfectly aligned to my professionalism, ambition, personality, experience and expertise in the CRM environment.

For the last 10 years I have been actively working in customer-focused positions having been employed by Sappi Paper (Sales Office) as a Customer Services Representative from 2010 to 2012, and as a Key Account Administrator at 5M Productivity / Batterycaredotforklifts from 2012 to present. My core tasks and responsibilities in these roles include:

• Daily, weekly and monthly meetings with customers to gauge levels of satisfaction,
• Manage client complaints, queries and suggestion from receipt to close-out including distribution to the relevant channels for action and providing on-going feedback to customers on the status of their queries, complaints etc.,
• Preparation of weekly and month service reports for customer management,
• Internal management of internal and external suppliers and service providers to ensure the requisite quality of products and services are provided to the customer base,
• Ensure that all sites are fully equipped (equipment, trained manpower and supplies) at all times to provide the requisite service to the customer.

Prior to 2010, I have worked in the engineering planning department for Sappi Paper (Enstra Mill), the logistics department for Unilever and the finance departments for Supergroup Micor and BWT Transport. 

All of the above roles and experiences has enabled me to develop high attention to detail and strong skills in multi-tasking, workflow planning, problem solving, working in teams and working in fast paced and pressurised environments and managing stressful situations.

I have excellent communication skills and very fluent in English (spoken and written) and proficient the MS Office suite (Word, Excel, Outlook and PowerPoint) and social media. 

I have developed a passion for CRM due to the unique platform it offers to engage with existing and potential customer base through various channels, as well as the opportunity it provides to directly and proactively improve customer satisfaction; evaluate customer behaviour and segmentation; increase brand awareness, enhance product offering, create key differentiators and competitive advantage and ultimately broaden market share.

I firmly believe that I will be an asset to your company in a fiercely competitive business sector with a diverse customer base and for a company that is renowned for its customer engagement, innovation, forward thinking and creativity.

Attached herewith is my curriculum vitae. I look forward to hearing from you.

Thank you for your time and consideration.

To whom it may concern

To introduce myself, my name is Beverley Morgan Ronald and I am 35-year old Customer service administrator and Marketing professional, and a holder of a BCom Marketing Management degree from the University of South Africa.

I strongly believe that the requirements for this role is perfectly aligned to my professionalism, ambition, personality, experience and expertise in the CRM environment.

For the last 10 years I have been actively working in customer-focused positions having been employed by Sappi Paper (Sales Office) as a Customer Services Representative from 2010 to 2012, and as a Key Account Administrator at 5M Productivity / Batterycaredotforklifts from 2012 to present. My core tasks and responsibilities in these roles include:

• Daily, weekly and monthly meetings with customers to gauge levels of satisfaction,
• Manage client complaints, queries and suggestion from receipt to close-out including distribution to the relevant channels for action and providing on-going feedback to customers on the status of their queries, complaints etc.,
• Preparation of weekly and month service reports for customer management,
• Internal management of internal and external suppliers and service providers to ensure the requisite quality of products and services are provided to the customer base,
• Ensure that all sites are fully equipped (equipment, trained manpower and supplies) at all times to provide the requisite service to the customer.

Prior to 2010, I have worked in the engineering planning department for Sappi Paper (Enstra Mill), the logistics department for Unilever and the finance departments for Supergroup Micor and BWT Transport. 

All of the above roles and experiences has enabled me to develop high attention to detail and strong skills in multi-tasking, workflow planning, problem solving, working in teams and working in fast paced and pressurised environments and managing stressful situations.

I have excellent communication skills and very fluent in English (spoken and written) and proficient the MS Office suite (Word, Excel, Outlook and PowerPoint) and social media. 

I have developed a passion for CRM due to the unique platform it offers to engage with existing and potential customer base through various channels, as well as the opportunity it provides to directly and proactively improve customer satisfaction; evaluate customer behaviour and segmentation; increase brand awareness, enhance product offering, create key differentiators and competitive advantage and ultimately broaden market share.

I firmly believe that I will be an asset to your company in a fiercely competitive business sector with a diverse customer base and for a company that is renowned for its customer engagement, innovation, forward thinking and creativity.

Attached herewith is my curriculum vitae. I look forward to hearing from you.

Thank you for your time and consideration.