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Bertha Jones

Bertha Jones

Call Centre Coordinator

Administrative

Claremont, City of Cape Town

Social

About Bertha Jones:

My main objective is to move into either a private sector or parastatal role that will provide for a more challenging, stimulating or satisfying career, which offers professional and personal growth. I feel that my various experiences have contributed towards my maturity, emotional intelligence and confidence, as well as broadening my perspective on a wide range of issues. I am self-aware, work well with others and have the ability to solve any problem in the most practical manner possible.

Experience

Clicks (April 2002-December2002)
 Cashier 
 Customer service
 

Metropolitan  -Client Service Liasion 

    (Feburary2003 –Dec 2010)                       

  • Liaising with Brokers 
  • Loans & Terminations Department

 

               Zestlife - Administrator 

(January 2011 - Ju;y 2018) 

  • Telephone duties 
  • Liaising with sales agents/brokers
  • Admin functions 
  • Debt Review sales file
  • Assisting with Medical Underwriting

 

 

August 2018 – 30 June 2021(Current IT Systems Administrator)

  • Handling Call Centre agent queries
  • Reconciliation of weekly stats made by Call Centre
  • Weekly Incentives for Call Centre Agents
  • Allocation of leads
  • Interacting with Credit Providers

 

July 2021 – Oct 2022 (Switch and Save Team Leader)

 

  • Conducting Interviews
  • Conducting Hearings
  • Compiling weekly, monthly sales reports
  • Weekly Incentives for Call Centre Agents

 

Nov 2022 – Current (Call Centre Coordinator)

 

  • Dealing with the Call Centre agents(leave submission)
  • Conducting Hearings, Interviews
  • Overseeing 7 Team Leaders

 

 

 

 

Education

  • Matric, Zwaanswyk High School 

                2001 

  • Currently with Business Management Diploma (Oxbridge Academy) 

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