
Bernise Tindell
Customer Service / Support
About Bernise Tindell:
As a Business Development Executive, my mission is simple: find
untapped markets, start meaningful conversations, and turn "maybe"
into "closed-won." I specialize in high-impact marketing outreach that
cuts through the noise of a crowded inbox to reach decision-makers.
Whether it’s cold prospecting, social selling, or revitalizing a stale
pipeline, I treat every lead as a puzzle to be solved. I believe that
effective outreach isn't about volume—it’s about relevance.
Experience
Fourier IT Innovation
Client Journey Consultant
August 2025 - Present (7 months)
Centurion
Strategic Marketing & Executive Support
Core Responsibilities
Lead strategic marketing initiatives and B2B outreach programs focused on
lead generation, market penetration, and client engagement across multiple
industries.
Collaborate with internal technical and delivery teams to position tailored, end-
to-end technology solutions that drive digital transformation and operational
efficiency.
Align technology solutions with client business challenges and growth Support go-to-market strategies and strengthen brand visibility through
targeted campaigns and thought leadership.
Deliver customised, outcome-driven solutions in collaboration with in-house
specialists.
Conduct research and send structured emails to secure client appointments.
Represent the company at corporate IT events, managing stand setup and
networking with potential clients.
Drive outreach through LinkedIn marketing posts to expand visibility and
engagement.
Prepare and deliver proposals, following through on new business
opportunities.
Manage relationships with strategic channel partners to expand market reach.
Executive Support & Diary Management
Manage the CEO’s diary to secure strategic partnerships and client sessions.
Draft minutes and follow-ups for new business engagements, ensuring
continuity and accountability.
Strategic Prioritization: Balance urgent requests with high-impact strategic
work to ensure executive focus.
Time-Blocking & Buffering: Schedule deep work sessions and add buffers to
reduce meeting fatigue.
Contextual Scheduling: Provide detailed invites (names, purpose, links, time
zones) for seamless preparation.
Proactive Conflict Resolution: Anticipate and resolve scheduling clashes
through daily and weekly reviews.
MakwaIT
New Business Development
August 2023 - January 2025 (1 year 6 months)
Bryanston
Served as primary point of contact for SMB clients, driving strategic growth and
tailored solutions
Built and nurtured strong relationships with decision-makers, business
contacts, and key influencers
Provided consultative support to align solutions with client requirements and
business needs
Educated clients on product features to drive adoption and deliver measurable
value
Developed and executed targeted strategies to penetrate and expand within
specific industries
Page 2 of 5 Leveraged industry insights to identify growth opportunities and position
offerings effectively
Delivered business, technical, and product knowledge to support pre-sales
activities
Resolved product-related queries and technical challenges to ensure customer
satisfaction
Collaborated with clients to co-create new solution strategies and offerings
Partnered with operations to streamline processes and improve execution
efficiency
Coordinated with cross-functional teams (Sales, CX, Finance, Supply Chain) to
align on outcomes
Utilized Zoho CRM to forecast weekly, monthly, quarterly, and annual sales
performance
Consistently achieved sales targets and drove revenue growth throughout
contract duration
Strengthened operational efficiency while expanding market reach
Canvas Intelligence
New Business Development
September 2018 - June 2023 (4 years 10 months)
South Africa
Business Development & Sales Professional
Dynamic, results-driven professional with proven success in building strategic
sales pipelines and driving revenue growth
Skilled in delivering client-centric solutions across high-impact sector
Experienced in identifying opportunities, optimizing processes, and supporting
teams to exceed performance targets
Core Responsibilities & Achievements
Developed and maintained a strong sales pipeline through proactive
prospecting and lead qualification
Prepared accurate monthly, quarterly, and annual sales forecasts to guide
strategic planning
Conducted in-depth market research and analysis to align business strengths
with customer need
Managed upselling opportunities within existing accounts to maximize client
value
Supported sales teams in meeting targets and achieving growth objectives
Page 3 of 5 Monitored and reported on key sales metrics, ensuring alignment with budget
expectations
Resolved escalated customer complaints promptly, maintaining high
satisfaction levels
Ensured compliance with company policies, ethical standards, and operational
procedures
Made sound decisions under pressure, prioritizing company interests
Industry Expertise
Deep understanding of B2B business development in mining, industrial,
construction, and fleet sector
Technical Proficiency
Microsoft Dynamics CRM – proficient in managing customer relationships and
sales tracking
Professional Skills
Strong analytical capabilities with a focus on performance monitoring and
strategic recommendations
Excellent communication skills, both verbal and written
eSTUDY South Africa
New Business Development
April 2018 - August 2018 (5 months)
Gauteng, South Africa
Business Development Consultant – eLearning Solutions
I drive strategic sales and foster long-term partnerships to accelerate growth
within the digital learning sector. By analyzing market data and competitor
landscapes, I position eLearning products as essential tools for organizational
innovation.
Key Contributions:
Revenue & Market Expansion: Implemented targeted sales strategies that
consistently drove territory growth and market penetration.
End-to-End Sales Mastery: Led the full lifecycle from lead generation and
compelling proposal creation to contract negotiation and closing.
Page 4 of 5 Operational Excellence: Maintained rigorous CRM data integrity in alignment
with ISO 9001 standards, ensuring high-level compliance and reporting
accuracy.
Strategic Collaboration: Partnered with Marketing and Customer Service teams
to unify brand messaging and enhance client retention through "zero-friction"
onboarding.
Client Scaling: Proactively identified extension opportunities, allowing existing
clients to scale their digital learning reach across broader internal audiences.
Education
Matric 1972 Sir Pierre Van Ryneveld