
Ayme Mc Lellan
Administrative
About Ayme Mc Lellan:
My name is Aymé Woodburn
I am 30years old I'm highly motivated and inspired to push and drive myself to succeed in position that is available.
I'm hard working, fun loving personality but I will always get the job done. I am a positive, enthusiastic and self-motivated person who is seeking employment and understands the importance of customer service/ satisfaction and great attention to detail.
I believe that the life experiences I have gained so far would enable me to deal with customers/clients in a positive manner that are in line with the expectations of this role, and in respect of the code of conducts required by your organizations. I would love the opportunity to work for you company
Experience
Manage reservations via phone and email, utilizing the RoomRaccoon system for
accommodation, spa, site visits, meetings, and restaurant bookings.
- Handle incoming calls professionally and provide assistance to guests as needed.
- Facilitate guest check-in and check-out processes, ensuring seamless experience
Verify guest identities during check-in and make copies of identification documents.
- Accompany guests to their rooms upon check-in, familiarizing them with hotel
amenities.
- Escort guests to the spa for their appointments, ensuring a smooth and enjoyable
experience.
- Process payments, including EFT and cash transactions, and accurately record them
in the system.
- Coordinate communication between departments regarding guest arrivals,
departures, and daily proceedings.
- Provide information about hotel services and amenities to potential guests, promoting
an exceptional guest experience.
- Ensure accurate employee timekeeping by monitoring clock-ins and clock-outs.
- File and keep track of invoices, ensuring accurate financial records and efficient
accounting processes.
- Plan and schedule activities for guests, enhancing their stay through ac
Education
Sparrow FET College (2010 – 2013)
NFQ Level 4 Events Management - Guvon Academy (2013 – 2015)
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