Ayme Mc Lellan

My name is Aymé Woodburn

I am 30years old  I'm highly motivated and inspired to push and drive myself to succeed in position that is available.

I'm hard working, fun loving personality but I will always get the job done. I am a positive, enthusiastic and self-motivated person who is seeking employment and understands the importance of customer service/ satisfaction and great attention to detail. 

I believe that the life experiences I have gained so far would enable me to deal with customers/clients in a positive manner that are in line with the expectations of this role, and in respect of the code of conducts required by your organizations. I would love the opportunity to work for you company 

Manage reservations via phone and email, utilizing the RoomRaccoon system for 
accommodation, spa, site visits, meetings, and restaurant bookings.
- Handle incoming calls professionally and provide assistance to guests as needed.
- Facilitate guest check-in and check-out processes, ensuring seamless experience

Verify guest identities during check-in and make copies of identification documents.
- Accompany guests to their rooms upon check-in, familiarizing them with hotel 
amenities.
- Escort guests to the spa for their appointments, ensuring a smooth and enjoyable 
experience.
- Process payments, including EFT and cash transactions, and accurately record them 
in the system.
- Coordinate communication between departments regarding guest arrivals, 
departures, and daily proceedings.
- Provide information about hotel services and amenities to potential guests, promoting 
an exceptional guest experience.
- Ensure accurate employee timekeeping by monitoring clock-ins and clock-outs.
- File and keep track of invoices, ensuring accurate financial records and efficient 
accounting processes.
- Plan and schedule activities for guests, enhancing their stay through ac

Sparrow FET College (2010 – 2013)
NFQ Level 4 Events Management - Guvon Academy (2013 – 2015)