Audrey Raman

Dynamic office administrator with a track record of success at Azy Print, specialising in administrative support and customer service. Mastered documentation, strategic planning, and MS Office, enhancing operational efficiency. Demonstrated adaptability and effective communication, significantly improving client satisfaction and internal workflows.

• OFFICE ADMINISTRATOR, Durban, Kwa-Zulu Natal
  AZY Print, October 2021-Present
  - Processed invoices, payments, and incoming and outgoing mail.
  - Answered phones professionally while providing accurate information about company products or services.
  - Provided customer service support, responding to inquiries in a timely manner.
  - Created and maintained filing systems, both electronic and paper-based, to facilitate quick retrieval of 
  documents.
  - Prepared financial statements, reports, memos and other documents.
  - Reviewed incoming correspondence and emails for appropriate action or routing to the appropriate 
  personnel.
• CHRISTMAS CASUAL RETAIL ASSISTANT, Durban, Kwa-Zulu Natal
  ΤΟΥ Kingdom, November 2023-December 2023
  - Organised stock room efficiently to improve efficiency when restocking shelves on the sales floor.
  - Demonstrated the ability to handle multiple tasks simultaneously in a fast-paced retail environment.
  - Identified opportunities for upselling certain products or services based on customer needs.
  - Provided exceptional customer service by responding quickly to customer queries and resolving any issues 
  that arose in a timely manner.
  - Recommend, select, and help locate and obtain merchandise based on customer needs and desires.
• MARKETING ASSISTANT INTERN, Durban, Kwa-Zulu Natal
  Starwood Mall, April 2023-October 2023
  - Researched competitors' products and services in order to gain a competitive advantage.
  - Developed and implemented effective social media campaigns to increase brand awareness and 
  engagement.
  -Organized promotional events to promote products or services.
  - Created content for website pages, blog posts, emails, newsletters and other communication materials.
  - Created and distributed marketing materials, such as brochures, flyers, pamphlets, and presentations.
  - Provided administrative support to the marketing team, including scheduling meetings, ordering supplies, 
  and tracking expenses.

Secondary Education • Solvista Secondary (2018-2022)
• Subjects: English (Home Language), Afrikaans (First Additional Language), Mathematics, Life Orientation, Business Studies, Geography, Life Sciences

Tertiary Education • Richfield Graduate Institute of Technology- (Expected graduation 2024)  -Undergraduate
• QUALIFICATION: Diploma of Business Administration
• MODULES: Accounting | Statistics | Information Systems | Supply Chain Management | Business Management | Business Communication | Training and Development | Commercial Law | Marketing Management | Total Quality Management
• ELECTIVE: Supply Chain Management
ACHIEVEMENTS: Student Representative Council for Diploma of Business Administration.

Tertiary Education • Advanced Assessments and Training- (Expected graduation 2024)
• QUALIFICATION:  Business Administration Level 2