Lerato Sono

I am an office administrator at very cool Ideas. My role includes supporting learners on the LMS ( Moodle platform), learner registration (QCTO , Services SETA as well as the ETD SEA), Tracking the progress of the learners submission and sending out communication, giving the clients progress report of the learner's, promoting the VCI services as well as providing support sessions to the learners. I am a fast learner and I am willing to learn other platforms. I have worked at a finacial sector for 4 years and 2 years at a financial service provider. I enjoy working with people and have been trained well on customer service.

With my vast administrative experience, I can effectively support everyday operations, office coordination, and team support. Managing schedules and diaries, responding to correspondence, keeping records, creating reports, setting up meetings, and making sure office operations run smoothly have all been part of my duties. I am adept at streamlining activities with digital technologies like Google Workspace, Microsoft Office Suite, and several project management and CRM programs. I've also had expertise assisting teams and managers with project coordination, professional stakeholder communication, and upholding accuracy and confidentiality in all administrative procedures.

I have a certificate in Learner Information Systems, Facilitate Learning as well as Assess Learning, a diploma in Business Management