
Anthony Silinda
Customer Service / Support
About Anthony Silinda:
Senior-level professional experienced as business developer and business analyst of public and private companies for 18 years. Highly analytical decision-maker with extensive experience in business development, turning around, and operating companies, along with proven history of increasing productivity and turning around difficult situations. Seasoned executive with in-depth understanding of emerging technologies and their commercial applications, as South Africa and Africa. Motivated self-starter who earned multiple sales achievement awards during early career, as well as sustained recognition for community service.
Experience
Innovator Development
Conducts effective progress evaluations in a timely manner.
Mentors those with less experience through informal channels.
Seeks and participates in development opportunities above and beyond training required by us.
Trains other innovators through both formal and informal training programs.
Internal Operations
Suggests areas for improvement in internal processes along with possible solutions.
Leads internal teams/task forces.
Defines the processes using UML
Specification and analysis of system requirements (UML)
Troubleshooting, problem determination
Windows Server 2003 monitoring
Troubleshooting network connectivity
Software installations
Deployment of software application
Assigning task to the team
Client consultation
Identify and produces test Requirements
Capture Test cases
Create testing execution schedule
Prepare data requirements for execution of Test cases
Develop test scenarios and Ensure Test cases are re- usable
Defect Logging of production errors
Update incidents on Testing Tool / Defect Logger, QA weekly meetings.
Track end to end process for defect logging
Review Defects reported
Prioritizes defects
Assist testers with retesting errors identified in Production
Analysis of Functional design specs, Technical design specs, User requirements specs, User interface spec.
Assist Business Analyst with Test cases and Sign off test cases.
Preparing Test closure report.
Test execution for System Testing and User Acceptance Testing, Regression Testing
Prepared Test Summary Report and Test Report
Executed test runs and validated against expected results
Participating in weekend reviews with team members
Bug Reporting Through Test Director
Participated in Bug-Review meeting
Involved in preparing test plan.
Involved in preparing and reviewing test cases.
Conducting integration and regression testing.
Involved in preparing bug report and interaction with developers.
Education
E-Waste • Negotiations • Sales Direction & Initiatives
• IT Support • New Business Development
• Building Strategic Alliances • Operations Management • Staff Coaching & Mentoring
• Business Start-up • Organizational Restructuring • Strategic Alliances
• Information Technology • Business Analysis & • Strategic Planning Direction
• Initiatives Development • Team Building
• e-Commerce Management • Relationship Building
• Market Strategy • Training & Development • National/Regional Sales • Visionary Strategies
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