Angie Karichu

Resourceful and versatile communication professional with over 6 years of experience in administrative support, client communication, content coordination, and customer service across local and international environments. Strong ability to manage communication workflows, prepare
professional correspondence, organise information, and support daily business operations.
Confident working independently or remotely with excellent time management and problem-solving
skills. Committed to delivering high-quality work, always meeting deadlines and maintaining professionalism in all interactions. 

Skills
•Administrative Support & Coordination
•Email and Business Communication
•Client Service & Relationship Management
•Remote Support (Zoom, Teams, Email)
•Report Writing & Minutes Taking
•Content Creation & Editing
•Social Media Communication
•Document Management (Google & Microsoft Suite)
•Task & Project Coordination
•Research and Information Management
•Data Entry & CRM Updating
•Confidential Record Handling
•Website management
•Attention to detail
•Problem solving
•Effective communication
•Creative thinking
•Adaptability
•Public relations
•Multilingual communication
•Event coordination
•Advertising and marketing
•Proofreading

Tools & Software I Have Used
Microsoft Word, Excel, PowerPoint, Outlook, Google Docs, Google Sheets, Google Drive, Canva,
WhatsApp Business, Zoom, Telegram, Social Media Pages, AI Tools (ChatGPT, Grammarly)

MK Dispatching Logistics (Remote: USA) - Communications Specialist
Washington, United States of America
01/2019 - 09/2025
• Managed client communication via email, phone and WhatsApp while maintaining professional service standards.
• Drafted and edited business correspondence, notices, and communication reports.
• Coordinated information flow between teams to assist dispatch and logistics operations.
• Responded to customer queries and resolved service-related issues efficiently.
• Created social media and Public Relations communication material including posts and announcements.
• Supported internal communication by organising content and updating information systems.
• Maintained accurate records and spreadsheets for daily operation tracking.
• Managed communication tools and platforms to streamline information sharing among employees.
• Edited and proofread written materials for clarity, consistency, and professional presentation.
• Collaborated with team to promote, plan and organize communication materials.
• Participated in brainstorming sessions to generate ideas for promotional campaigns.
• Managed website content updates including text copywriting and graphic design elements.

Bimanet Insurance Ltd (Kenya) - Receptionist & Administrative Support
Nairobi, Kenya

07/2018 - 01/2019
• Managed front desk operations, client reception and professional business communication.
• Handled office scheduling, team coordination and internal communication.
• Prepared documents, maintained records and managed office supplies.
• Supported client service and policy updates in collaboration with the admin team.
• Assisted in business correspondence and simplified workflow through better organisation.
• Assisted in preparing reports and documents for management meetings.
• Handled client inquiries and resolved issues with professionalism and care.
• Updated and recorded customer or client information to maintain accounts.
• Performed data entry tasks into various computer systems accurately and promptly.
• Processed payments and updated accounts to reflect balance changes.
• Assisted with special projects assigned by management when required.

Langa Langa Tutoring (Cape Town) - Tutor Volunteer
Nakuru, Kenya
05/2020 - Current
• Provide English and Kiswahili tutoring for learners.
• Prepare learning material and communication-based assignments.
• Build learner confidence through structured learning support.
• Facilitate one-on-one tutoring sessions for diverse student needs.
• Developed customized lesson plans to enhance student understanding.
• Collaborated with fellow volunteers to share effective teaching strategies.
• Created educational resources to aid student learning and retention.
• Monitored student performance and identified areas for improvement.
• Adapted teaching methods based on individual learning styles of each student.
 

Cascade Training Institute - Call Centre Assistant
Nairobi, Kenya
03/2012 - 08/2012
• Conducted outbound business communication for training event campaigns.
• Handled professional client engagement via phone, SMS and email.
• Updated contact records and assisted with campaign coordination.
• Documented call details in customer relationship management software.
• Provided feedback to management on common customer concerns and trends.
• Maintained up-to-date knowledge of products and services offered by the institute.
• Maintained accurate records of customer interactions, transactions, comments and complaints.
• Adhered to established call center guidelines while handling customer requests or complaints. 

Bachelor of Arts: Communications
St. Paul’s University, Kenya - Kiambu, Kenya
Major: Publishing | Minor: Mass Media

Certificate: Public Relations, 

University of Nairobi
Achieved a Distinction at the end of the course.